Best Western Plus Burnaby Hotel

Avis

• LC

  La Colombiana

  Jun 13, 2026
  4.0
  Hello! This hotel went through a huge improvement! The rooms are large and spacious and the bathroom has a nice layout. The back of the bathroom door needs to be painted but the rest looks good. As for the breakfast it was fresh and delicious they have a waffle maker, fresh scrambled eggs, pastries, and fruit 🍓. They also have a breakfast room now instead of breakfast in the Chinese restaurant. I don't love the layout because it's structured like a motel. This is a minor detail though and doesn't really make much of a difference. The other thing I didn't love was the area surrounding the hotel which is kinda beat up and ugly it's not skid row material and I haven't seen any drug addicts but it's not the prettiest area. As for food in the area there are quite a few bubble tea cafes around and there's a Chinese restaurant on the premises. The metro town is nearby I would suggest going there.
• JG

  Jackie G

  May 26, 2026
  1.0
  Motel 6 at best! Will never stay here again! Our group of 30 families did NOT have hot water the whole 3 days we stayed. They kept saying "maintenace is working on the boiler" but we all knew it was a supply issue. Hot water heaters not big enough for a fully booked hotel. They need to book 1/3 less rooms so everyone has hot water. They barely gave a 30% discount on a night or two. We even moved rooms due to the cold showers and still had cold water. UNACCEPTABLE!!!!! My sons favorite hat went missing while we were gone and house keeping came in. They took zero responsibility. Floors were filthy. Spiders all over the concrete at the pool. Main doors to room didn't close all the way-did not feel secure. Breakfast was decent but not enough waffles makers and long lines. You had to get some weird paper voucher at check in for breakfast and they demand it upon entering the area. If you forgot it, had to go back to the room or had to ask the front desk and they were rude about it. I called ahead to make sure we had extra amenities in our room upon check in and they were not there. We had to call and ask again! Shampoo was empty in the shower. This place has been run down for years and years. It may have been fine when I was in college, but not with families and children. The price is outlandish for the quality of "motel" you get. I have a feeling they jack the price up knowing they will have to give some sort of discount to almost everyone due to the rundown aspects of the property. Save your $ and headache and book elsewhere!
• ME

  Milton Ellis

  May 25, 2026
  3.0
  This is a very nice hotel, however the only problem with this Best Western Hotel in Burnaby, BC Canada is that it runs out of hot water in the morning. I was trying to take a shower in the process of checking out of the hotel early on a Sunday morning and the hot water was no longer available. It's a dreadful feeling trying to take a shower and the water is cold. Why pay for a hotel room if you're unable to get hot water. Hopefully this problem can be corrected even if this means that they need to replace the existing hot water heater with a newer one.
• SM

  Sherry McCra

  May 25, 2026
  1.0
  We had no hot water the entire time we were there. There was no water pressure in the shower, circuit breakers kept going off, lots of bugs in the room and all they did was give me a $167 canadian dollars credit, not even the cost of one night's stay!! I will never stay at this hotel again!!
• AK

  Aaron Kempkes

  May 25, 2026
  5.0
  **I tried to review this hotel on Expedia but because I didn't stay a full night, they wouldn't let me review and I really think guests should know how awesome the staff is. I'm very thankful for the kindness I experienced on one of the worst vacation days of my life.** My sister and I took a trip to Vancouver on our Seattle vacation and my plan was to stay a night in Burnaby at this BW Plus. Unfortunately, we had our rental car broken into while in downtown Vancouver and needed to return to Seattle a day early to contact the rental car company and replace some of our stolen items. When I arrived in Burnaby after a very stressful day, Rita was super understanding and fully refunded our night's stay. I really wish I'd been able to stay at this hotel because if the staff has employees like Rita that are empathetic, understanding and thorough, I can only guess my stay would have been lovely. Thank you so much for your compassion and if I ever find myself in the area again, I'll definitely stay here. Please give her a raise!