Best Buy

Avis

• JW

  James Wong

  2 days ago
  5.0
  I went to Best Buy to get a Meta Quest for my grandson. I know nothing about technology and the sales person Nitya who helped me was extremely patient, she was so helpful and made sure to answer all my questions. She gave me a demo, helped me with the purchase and She even help me set up the device after. This kind of customer service is rare to find. Thank you!
• SS

  Sabrina

  Sep 28, 2026
  5.0
  The front greeter and Mori was able to help me with my Dyson Airwrap. They are polite and helpful. The Dyson rep wasn’t working and the greeter was able to point me to customer service and send my Dyson out for warranty. Prior to this I went to Richmond Best Buy and they didn’t do anything to help me just said oh Dyson rep isn’t working and couldn’t do anything for me. Service is totally contrasted Richmond vs Station Square. Mori is friendly and walked me through the warranty process! I appreciate it lots
• GM

  Gurleen Mandair

  Sep 22, 2026
  5.0
  I had a great experience at Best Buy while buying an Apple Pencil. Melissa, the Assistant Store Manager, was extremely kind and helpful throughout the whole process. She helped me make sure I was getting the right Apple Pencil for my iPad and answered all of my questions. She was patient, friendly, and made the whole experience quick and easy. I really appreciated how welcoming and professional she was. Amazing customer service from Melissa! I will continue to come back to this specific location because of this experience from Melissa!
• PM

  Priyanka Mishra

  Sep 13, 2026
  5.0
  We already knew which dishwasher we wanted, so we mainly needed some information before making the purchase. Ilya was helpful, knowledgeable, and took the time to answer our questions without being pushy. This helped us in making the decision of buying the appliance. The whole experience was straightforward and easy, which we appreciated. This is actually the fourth major appliance we’ve purchased from Best Buy, Metrotown location and having someone helpful like Ilya definitely makes the experience better.
• BB

  Bri

  Sep 8, 2026
  1.0
  I had a really poor experience with Geek Squad over the past few days. I dropped off my laptop a few days ago, hoping they would be able to fix it. A few days went by, and I never heard anything from them. No phone call, no update, nothing Eventually, I called them to ask how the repair was going, and that’s when they told me, “Oh sorry, we can’t fix it” Like… seriously? You had my laptop sitting there for a few days, and I had to call you myself just to find out that you couldn’t even fix it? How hard is it to pick up a phone and let a customer know what’s going on? What happened to basic customer service? If you knew you couldn’t fix it, you could’ve called me days ago instead of leaving me waiting and wondering what was happening with my laptop UPDATE: Unfortunately, your team was unable to properly look into my issue due to the poor communication and lack of follow-through. I was on the phone with a male representative yesterday and provided my ticket number, only for him to then tell me, “Oh, sorry, we can’t fix it.” At that point, I was left wondering: did anyone actually read my initial review or look into the issue beforehand? The lack of communication and accountability throughout this experience has been extremely disappointing. Based on how this situation was handled, I will not be returning and cannot recommend this service to others