Apple Metrotown

Avis

• IS

  Iteshinder Singh

  1 day ago
  1.0
  ⭐️ 1 Star Very bad experience with Gordon. Extremely rude, disrespectful, and unprofessional customer service. He was dismissive and made me feel uncomfortable. There was also a very unpleasant odor during the interaction. I expected much better service from Apple.
• CM

  Chi chi Me

  Sep 29, 2026
  1.0
  I book an appointment for battery replacement and when the day of my scheduled due. No repair done only diagnostic and I have told to comeback the next week for repair and no appointment first come first serve basis. So what is the purpose of making an appointment???????
• KH

  Kailey Havensworth

  Sep 23, 2026
  4.0
  The staff is super knowledgeable, it’s great if you have a lot of questions to get out of the way with clear explanations on the products. The reason for missing a star, the stores customer line leads to outside the store, all around the escalator area. The customers standing in line block the people that are passing by in the mall. I saw the release of the new IPhone recently, and there were hundreds of people waiting outside the store blocking off the walking area in the mall. Besides that, great store.
• VF

  Vicki Fan

  Sep 23, 2026
  1.0
  i went in today to buy an iphone, my credit card wasnt working because i only had the digital so i ordered pick up instead. the lady helping me said i could pick it up in a couple hours then left to go help another customer. so i waited because i was already there. the pick up time said 7:30-7:45 after the time past nothing happened so i went back in and waited thinking i COULD get it today as the lady said so. Eventually it was 8:30 and still nothing, the store closes at 9pm and finally someone said i just have to come another day. i wasted a whole day to get a phone and didnt get it.
• SD

  Scott Donnelly

  Sep 14, 2026
  1.0
  These guys are chumps, my phone stopped working today, lost cellular service, the “genius” kept telling me my phone is too old at 4 years and needs an upgrade. I thought they didn’t even work on commission, what gives? Kept saying my E sim failed even though I never use one. Anyways I discovered my phone needed a firmware update, how could they miss that? I’m appalled by the lack of know how it to work at a “genius bar” lol. 1 star because they seen me before my appointment time. These guys are hacks!