Best Buy

Avis

• KK

  Kimberley

  Jun 10, 2026
  5.0
  Gabriel & Jimmy you made my day. I'm a little scatter brained at the moment. There was an issue with my Bose speaker. Without me having to beg, whine or grovel they resolved the issue with class. Now this is customer service extraordinaire'. Merci/Thank you. You guys made my week better. My month better & my year better.
• AE

  Anita Ewan

  Jun 8, 2026
  1.0
  I am rewriting a review I previously posted because recent developments have completely changed my perspective of this store in a very short period of time. In my original review, I wrote that Sin, the manager, was the only staff member who demonstrated a basic level of professionalism. I was wrong. Because his staff did not know how to properly handle my issue, they contacted Sin on his day off. Rather than addressing the situation professionally, he became upset and threatened to withdraw a commitment he had previously made to me after my experience with Geek Squad. After spending thousands of dollars at this store, I was then told that I would need to remove the Geek Squad service I had already paid for and continue paying monthly for phone protection. I was shocked that a commitment that had already been made suddenly appeared to be conditional upon whether I raised concerns about my experience. The situation escalated when staff accused me of being rude because I asked how long I would be expected to stand there holding my sleeping baby without any communication about what was happening. When the employee assisting me finally returned, she informed me that they would not be honouring the commitment Sin had made. Whether he assumed I would not return or simply expected me to accept a different outcome, I cannot say. What I do know is that when I insisted they follow through on what had been promised, staff became upset and reported to Sin that I was being rude to everyone. I disagree with that characterization. I was reacting to poor customer service, a lack of communication, and an unwillingness to honour a commitment that had already been made. Asking reasonable questions while holding a sleeping baby and seeking clarity about a service I had paid for should not be considered rude. What makes this even more disappointing is that my first interaction with Sin occurred when I was already complaining about staff ignoring me and failing to provide assistance in the store. At that time, he apologized and assured me the situation would not happen again. Unfortunately, nothing has changed. I will be contacting Head Office to share my concerns. Based on my experiences, this is not a location I would recommend to parents, caregivers, or anyone who values attentive and respectful customer service. I initially assumed this was the only Best Buy location in Red Deer, but thankfully it is not. I will not be returning to this store, and if Best Buy does not address these ongoing issues, I will be taking my business elsewhere permanently.
• JJ

  jessiemckinnon

  Jun 7, 2026
  5.0
  I was in this store today, mostly to pick up a wireless gaming headset for my son. The staff were very helpful. One of them did very well in helping me select a pair, and at least two of them asked me if I needed help finding anything. The most fun part was when I noticed an associate was following me at a distance, clearly keeping an eye on me as I browsed through the store. I guessed he was performing loss prevention, and I can’t blame him, the way I was aimlessly wandering around with the new headset box under my arm. After I noticed he seemed to be following me, I tested that theory, and began to move back and forth throughout the store, and sure enough, he followed everywhere I went, close enough to keep an eye on me, but far away enough I didn’t feel bothered. It was adorable when I politely called him out for it. He got so flustered. But he was doing a great job keeping a vigilant eye for possible shoplifters. I had a good laugh on the way home. Keep up the good work buddy! 😃
• MB

  Michelle Beal

  Jun 4, 2026
  5.0
  I had a great experience at Best Buy. From the moment I walked in, I was greeted with a friendly smile and a warm welcome. The staff took the time to help me find the right product, offering helpful advice without being pushy or trying to upsell me. I also had to work with the Geek Squad team, and they were fast, efficient, and professional. The entire experience was smooth from start to finish. It's refreshing to receive such great customer service these days. Thank you to the whole team for making my visit so positive!
• SS

  Simmie Simmie

  May 26, 2026
  5.0
  Bought a couple phones on my last visit to best buy guy named Jordan was very Knowledgeable and helpful. There were some other associates as well who were very helpful as well. Shoutout to nyx , Zach, for their amazing customer service