Best Buy

Avis

• GB

  Gaurav Birha

  5 days ago
  1.0
  I tried to get nothing buds 3. Came in the store and got no attention even after asking twice like I was not even there. I asked nicely, politely and dont cause any scene. Saw four people free and standing around but didnt helped me once. They attended later which I can understand its busy but they dont even know where the product is and said "oh, just look on that side" which was not there. Online it shows its available for pickup so idk. At least could have said its not avaliable.
• JK

  Jaskirat Kaur

  6 days ago
  5.0
  I’m so thankful to very considerate people at Best Buy. I was worried for the exchange but Veronica Dev Mandeep and Form made my day. All of them were very considerate understanding and helpful to me. Thank you so much. Bless your heart guys 🫶.
• SS

  Sep

  Jun 8, 2026
  5.0
  There's a gentleman who wears glasses and represents Sony at the TV section. He gave us a sound demo and it was awesome! Very knowledgeable and excellent ambassador for the brand. Should've grabbed his name but hopefully he reads this.
• SS

  Sohail Sumrani

  Jun 5, 2026
  1.0
  The Warranty is an Absolute Trap—Avoid Best Buy Geek Squad Protection I am writing this review to issue a strong warning to fellow consumers: Do not fall for Best Buy’s extended warranty or Geek Squad protection plans. They are aggressively pitched as "covering everything," but when it actually comes time to honor them, the reality is a deceptive shell game designed to leave the customer empty-handed. The Experience We purchased a computer from Best Buy along with an extended warranty. Last year, the device required service, and after much back-and-forth, they replaced it, framing it as a grand "exception" rather than simply honoring the contract we paid for. Fast forward to this week: the computer required service again. This time, we were informed that the device would be sent off for repair, and if it was deemed unfixable, we would merely receive a store credit for the original purchase price. Here is where the financial trap closes on the consumer: because computer prices and hardware configurations have shifted dramatically, the store credit would cover less than half the cost of buying an equivalent machine today. Best Buy's policy ensures that even with their "protection," the customer takes a massive financial hit just to stay in the same position. Unprofessional and Condescending Management When I attempted to discuss this and showed them emails demonstrating how a manufacturer like Lenovo seamlessly handles warranties by replacing defective units to ensure the customer isn't left stranded, the response from store management was shockingly unprofessional. The manager, Khrystyna, condescendingly dismissed the comparison, stating: "We are not Lenovo. You should go buy from Lenovo." To add insult to injury, she confidently claimed, "I told you before that," attempting to rewrite history regarding what we were promised at the time of purchase. When Best Buy associates are selling you the warranty, the narrative is, "It covers absolutely everything, you should definitely get this." The moment you need to use it, the narrative shifts to fine print, excuses, and revisionist memory. Final Verdict If a retail giant's official management advice when faced with a warranty dispute is "you should buy from our competitor instead," I strongly suggest everyone take that advice. Do not waste hundreds of dollars on Best Buy’s protection plans. It is a masterclass in deception—designed to take your money upfront and leave you with a useless store credit that doesn't cover the cost of a replacement when things go wrong. Save your money, avoid the condescension, and buy directly from manufacturers who actually respect their customer base.
• BM

  Broski Mac

  Jun 3, 2026
  1.0
  BEFORE YOU BUY WITH “BESTBUY”- Did you know that if you have a serious issue with this company that they will refuse to give you any level of Proper Management the max you can go supervisor and they can’t help you! Nor do they try to help, Please, before you buy read my experience, just so you know that this can happen to you and if it does, this will be the exact level of professionalism you can expect. 1.770 $ GONE, my money not their problem! **EDIT & Response to “owner” CASE #: 27830468 this template response that you see from a Best Buy owner is a complete façade, they will stone walk you until you eventually give up. . I’ve been sent in circles between the store, phone support, and chat, with no one taking ownership and no one fixing the problem.All of them will just point you to contact another channel of Best Buy, but not one that can actually give you a solution, Since using Best Buy’s “Contact Us” support, my experience has been even worse. I’ve been sent in circles between store, phone support, and chat with no one actually taking ownership of the refund that is still missing from May 31. My bank shows no pending refund, no real progress has been made, and every “solution” has just been another dead end. The entire process has felt like a sham, with inconsistent answers, wasted time, and zero accountability. For a company this large, the lack of urgency and basic customer care is disgusting. I will continue to update this review, and provide reviews / share my story on social media as I hope this doesn’t happen to the consumer reading this. The simple fact is, they don’t care and barely even act like they do.. ———————— I had an absolutely unacceptable experience with Best Buy regarding my MSI Raider GE68 laptop purchase, which cost approximately $1,770. The biggest issue is simple: I still have not received my money. AIshy, the manager here gave zero care or concern of my issue and just made it seem like I was giving him a hard time and straight up lied to my face about not only getting the refund back to my credit card balance but disregarded the entire issue and just made it my problem and explicitly told me well just go to another Best Buy. When the previous Best Buy had no problem Fixing this issue because my credit card that I used didn’t have a chewing account and was specifically a back up card, I basically told him that I didn’t want to deal with any headache of not getting this money today. For a purchase close to $1,800, I expected professionalism, accountability, and honest communication. Instead, I have been left waiting, chasing answers, and dealing with unclear information about money that should have already been returned to me. This has gone far beyond normal poor customer service. What makes this experience so frustrating is that I was given the impression that the situation was being handled, yet I still have not received the refund/money I was expecting. At this point, the communication has felt misleading, disorganized, and completely unacceptable. A customer should not have to repeatedly push for answers about their own money after making a high-value purchase. This is not a small inconvenience. This is nearly $1,800 tied up, with no clear resolution and no money received. That is unacceptable for a company of this size. Based on my experience, I would strongly warn others to be extremely cautious about making a major purchase from this Best Buy location, especially if there is any chance you may need a refund, return, follow-up, or escalation. The lack of accountability and the failure to properly resolve this situation have been deeply disappointing. Until my money is returned and this is handled properly, I cannot recommend this location for any high-value purchase.