Best Buy

Avis

• RL

  rylie lopez

  3 days ago
  1.0
  Very disappointing experience at this Best Buy, especially because of the way we were treated by an employee named Boa. We were interested in purchasing a TV that was discontinued and was the last one available as a display model. Boa told us that we would be able to purchase the display TV once they received a replacement, which would allow us to get it for a lower price. He took our name, email, and phone number and told us they would contact us when the replacement arrived and the display TV was available for purchase. We waited about three weeks and never received a call or any update. When we came back to the store, the TV we had specifically been told we could purchase was no longer in the display section. Instead, there was a completely different TV in its place with a much higher price. The most frustrating part is that we were given the impression that we had a legitimate opportunity to purchase this TV, so we waited based on what we were told. If the employee wasn’t actually able to guarantee or arrange the sale of the display model, that should have been made clear to us from the beginning. Overall, this experience gave us false hope and felt very misleading. We took the time to provide our contact information and wait three weeks based on what we were told, only to come back and find that the TV was gone and there had been no communication whatsoever. I would expect much better communication and honesty from a Best Buy employee.
• MH

  M Hoj

  4 days ago
  2.0
  Environment was okay I was greeted at the store, though I didn’t feel welcome at your store. When I was asking about a certain product it was pulling teeth to get some information about the product and the information. Poor communication between workers, the rep who was helping me told me the product I was getting would be ready to be picked up tomorrow and said to head to customer service desk. Well customer service was closed and the rep I went to at the till had no idea why I was there so I explained what needed to them, finally the representative who I was buying the product from told me it would take longer than normal to get the product. Not a huge deal though better communication would’ve saved the rep and I time. Update- Now I called Best Buy to see when my package was going to arrive and they told me it wasn’t going to be here for another 5 days. When I asked why I was told 2 different dates before calling for delivery they told me there was nothing they can do and I have to wait for my product. Unreal if this is how Best Buy is doing business, yikes.
• KM

  Karan M

  Sep 23, 2026
  2.0
  I had a very disappointing experience with Anchal in the TV department at the South Common Best Buy on 09/22/2026 between 4pm and 7pm. When we approached her for help, there was no greeting, eye contact or smile. We asked whether a particular TV was in stock and were told it was not but, but there were three available at the downtown (109 St) location. Based on that information, we drove 45 minutes to the other store, only to be told by an employee that they did not have any in stock. That employee also informed us that a very similar TV was actually available at the South Common location. We then drove all the way back to South Common. When I explained to Anchal what had happened and the inconvenience caused by the incorrect information, instead of acknowledging the situation or apologizing, she immediately became argumentative about how different the two TVs were. Her tone and attitude throughout the interaction were dismissive and confrontational rather than helpful. She then asked which TV I wanted, but at that point I no longer felt comfortable being assisted by her and asked to speak with another employee instead. I understand that mistakes with inventory or product information can happen. What made this experience particularly upsetting was how the situation was handled afterward. A simple acknowledgment, apology, or effort from Anchal to help us find a solution would have gone a long way. I do want to emphasize that the other employees who helped us were very kind and the team lead we spoke with afterward was incredibly understanding and professional. We have been coming to this location for many years and have had many good experiences with the staff. I will continue coming to the South Common Best Buy because of those positive experiences, but I was very disappointed by my experience with Anchal.
• AA

  Adele

  Sep 22, 2026
  2.0
  Waiting for a printer for a week now and it was to be delivered on Sept 17! I am upset and very disappointed with Best Buy. Purchased many items over the years and not all only computer items but big TVs but this deal takes the cake. Everyone takes the money but I do not have but I have nothing to show except my receipt!!😢
• BN

  Becky Ng

  Sep 4, 2026
  1.0
  BE AWARE WITH THEIR SCAM WARRANTY!! don’t be fooled like me , I came in November 2025 It was busy because every shopping for Christmas stuff . My family and 1 never get warranty it’s just a. Rip off Anyways I went in to get an iPad and the lady who helped me was just telling me to get the warranty because I can come back within 1 year and “return the iPad “ in store credit and use that credit for a new up to date iPad . I’m like no really that seems to be good to be true she even called her manger to say like this is true he said yes . (They said they will take back if it was broken broken ) Then I came back 2 times within 2 months to make sure is this is true and they said yes . Came in today to just exchange for a newer iPad early and they told me theirs no warranty like that that’s like impossible . That seem too good to be true . I’m like uhhh yeah that’s what I told your worker in November . The whole time dealing with this they kept making me and my family feel like ok whatever you said they believe but that’s already a good deal they made us feel like we’re lying . Anyways whole point don’t get the warranty it’s just useless . Don’t listen to the workers trying to up sell you because it might not be true on what their saying . Just buy from Costco