Best Western Premier Calgary Plaza Hotel & Conference Centre

Avis

• TY

  Taylor Y

  5 days ago
  1.0
  Unfortunately, this was one of the worst hotel stays we’ve had in a long time. The rooms are very dated and did not feel properly clean. There was visible grime built up underneath the sink, damaged furniture that appeared to have been touched up with pen or marker, and the overall condition of the room felt neglected. The pool area was also disappointing. There was gum stuck to the floor, hair floating in the pool, visible scum around the edge of the hot tub, and a significant amount of foam in the hot tub, which made us question how well the water was being maintained. Our air-conditioning unit made strange noises, and the air coming from it had an unpleasant smell. Another frustrating experience involved an accidental movie purchase by our kids. The movie was left playing in the background, and when we noticed and asked the front desk if they could cancel the charge, we were told they could not because too much of the movie had already played. The charge was $25 for a single movie, which is ridiculous considering an entire month of many streaming services costs less than that. There are also no vending machines, so if you want snacks or drinks you are essentially forced to purchase them from the hotel’s “pantry,” where the prices felt excessively marked up. What makes the experience even harder to justify is that neighbouring hotels charge roughly the same rates and offer significantly better rooms, cleanliness, amenities, and overall value. At this price point, there are simply much better options nearby. For what this hotel charges, the condition, cleanliness, amenities, and overall experience were not acceptable. The property needs substantial updating, better attention to cleanliness and maintenance, and more reasonable pricing for basic conveniences. We would not stay here again.
• TS

  Taylor Sproull

  6 days ago
  2.0
  Room was clean, except for black hair in the shower. Hotel is pet friendly which is nice and you get a goody bag for pets when you check in. If you travel with infants, I would advise against this hotel. The crib they supplied us, had 2 loose blankets as the crib mattress. Unsafe sleep practices are the second leading cause for infant deaths in Canada so I was greatly surprised to see the lack of concern about this. Room also did not have darkening curtains and there was a light outside of our room which meant our room was bright all night (picture attached). We had also arranged late check out with the front desk for 1pm. Between 11:15-11:30, 2 people knocked on the door, despite the do not disturb sign, and interrupted me feeding my 4m old to ask when I was leaving. The same person came again about an hour later and woke my 4m up from sleeping, despite me already explaining that I arranged late check out and we would be gone for 1pm. Overall, I would stay here again without children but an extremely frustrating and inconvenient experience with an infant.
• GG

  Gerald-Dinni

  Aug 26, 2026
  5.0
  Had my wedding here last Satuday (August 22nd) and WE HAD THE BEST NIGHT!!!! Charu, who has become like a sister to me helped and accommodated us with such care and kindness and generosity. She's very understanding and respectful of our culture and tradition which is the biggest thing for us Asians. Their banquet team is the best!!! 💯💯💯 *chef's kiss* They were very kind and generous and they made sure that our guests were well taken care of. Can I just mention the banquets managers and the bartenders made our night 🥹🥹💖💖💖 They were awesome and really funny, they're super sweet. They were very supportive and made sure that everybody is safe and accommodated ❤️💖 SUPER SUPER GRATEFUL TO EVERYONE!!!! ESPECIALLY CHARU 🥹💖💖 S/O TO THE BANQUET MANAGERD AND BARTENDERS!!!! 🍻🥂 AWESOME AWESOME SERVICE!! THE FOOD, MY GOSH!!!! Garlic mashed and the beef were a hit!!! 💯💯💯 Our guests kept talking about it!!! Everyone had so much fun, honestly. Our guests had their best time and wanted to do it all over again HAHAHAHAH. All the love to Best Western Premier Plaza & Hotel ❤️💖💖 👌👌👌
• HM

  harold matira

  Aug 24, 2026
  5.0
  Harold & Kate Wedding Day Feedback We would like to sincerely thank the entire Best Western team for being part of our wedding day and for helping make such an important milestone in our lives memorable and special. Planning Process We truly appreciated the support and coordination throughout the planning process. Charu Pahuja was accommodating and willing to work with our requests and preferences. Having a responsive teame made the preparation less stressful for us as a couple. For continued improvement, we suggest having even more detailed coordination and regular check-ins leading up to the event, especially during the final weeks. A clear and consolidated timeline or checklist for the couple, coordinators, and hotel team could also help ensure that every detail is aligned before the wedding day. The Best Western Team The staff were friendly, professional, and helpful throughout the event. We appreciate everyone who worked behind the scenes to make sure things ran smoothly especially the banquet team.. Kudos Mia, Arnold and the whole team! Moving forward, continued staff coordination and clear communication among all departments would make the experience even better. Having one main point of contact who can quickly address concerns on the wedding day would also be very helpful. Food We were happy with the food and appreciated the effort put into preparing and serving everything for our guests. Food is such an important part of any wedding celebration, and we are grateful that it was handled well. Accommodations The accommodations provided a comfortable and convenient space for us and our guests. We appreciated having the hotel as part of our wedding experience, especially for guests who needed to stay overnight. For improvement, clearer information regarding check-in/check-out procedures, room assignments, and other guest amenities before the event could make the experience even more seamless. Overall Wedding Day Experience Overall, we are grateful for the Best Western team’s contribution to our wedding day. The celebration was filled with beautiful memories, and we appreciate the people who worked hard to make everything possible. Our suggestions are shared not as complaints, but as constructive feedback that we hope can help make future couples’ experiences even better. With continued communication, attention to detail, and coordination between departments, we believe Best Western can provide an even more exceptional wedding experience. Thank you, Best Western team, for being part of our special day. We truly appreciate your effort, hospitality, and support in helping us celebrate one of the most important days of our lives. All the best, Harold&Kate
• MM

  Mallory

  Aug 9, 2026
  1.0
  **BED BUG WARNING** I am leaving this review because I want future guests to be aware of our experience with bed bugs at this hotel. During our stay, we discovered what we easily proved were bed bugs and immediately reported the issue to hotel management. We were moved to another room, and the hotel arranged for a pest-control company to inspect the room. We were subsequently told that the inspection found no evidence of bed bugs. However, we were not provided with the inspection report or any documentation showing what was inspected, what was found, or how the conclusion was reached. Given the seriousness of a potential bed-bug infestation, I found that lack of transparency extremely concerning. We also incurred additional expenses dealing with the situation, including laundry, and the entire experience was stressful and disruptive. My greatest disappointment was not simply discovering a potential pest issue. Problems can happen at any hotel. What matters is how management responds when a guest reports one. In our case, I did not feel that the situation was handled with the transparency or accountability I would expect from a hotel of this caliber. And after researching this issue on this hotel's review history, this is not the first time they've had bed bugs and also not the first time they've lied about the process. I strongly recommend that anyone who experiences a similar issue document everything, communicate with management in writing, and keep copies of all correspondence, photographs, and receipts. This was an extremely disappointing experience, and based on our stay, I actively encourage you and anyone else to not book this property. For your safety and the safety of your home.