Best Buy Mobile Kiosk

Avis

• LB

  L B

  Jan 8, 2026
  1.0
  I went to return/exchange a smart watch I had purchased at the Market Mall location. After waiting for about 10 mins the customer service agent struggled because she didn't know what to do. I asked her that I was concerned about my info on the watch as 1/2 of the screen had stopped working after a software update. She went and asked another girl and told me I needed to go to Market Mall, where I purchased it. I asked her why? She said they could not help me and needed to go. I asked for the Manager, she said he was in a meeting. Eventually the Manager comes out and indicated that he was not consulted and he was never in a meeting. He tried rebooting the watch and did a few things to remove my data from the device, and after about 45 mins I said, maybe I should go to the other store, he said I should because he is not able to fix or help. I ended up going to the other store in Market Mall, after about 2 hours and many stories, I had to contact the manufacturer myself as I found out BestBuy does not have after sale support in all in some stores, and the after sale they provide in a few is not comprehensive. I watched several BestBuy customer service talk to the Geek Team just to get dismissed with no support at all. At the end the customer suffer the consequences. BestBuy has become a store you don't want to get even near. After the purchase you are on your own.
• BA

  Bob Askow

  Dec 18, 2020
  5.0
  Knowledgeable
• KB

  Kevin Bardi

  Oct 18, 2018
  1.0
  Best Buy has gone down hill with there service and stock since they bought out future store. Absolutely a joke to find any product there.
• NT

  Nat Tuck

  Aug 8, 2016
  1.0
  What a joke! The lady had no clue what she was doing and kept asking me what rogers said. Rogers sent me there because they were out of all the phones I wanted. She didn't ask for my number nothing. Literally pulled out some papers and was like ok hmm mm. I just left. Your staff should at least be knowledgeable.