Best Buy

Avis

• DP

  Dorothy Peters

  4 days ago
  5.0
  Great experience at Best Buy! I went in looking for over-the-ear headphones, and the sales associate was so friendly and helpful. He showed me a few options, let me try them out, and he even paired them with my phone after I bought them, which I really appreciated since I’m not as tech-savvy these days. Excellent customer service!
• DH

  Dana Holmes

  Sep 23, 2026
  1.0
  I've been shopping here for years, but something has changed. The past two times I went in, the customer service was abysmal. It was hard to find staff for assistance and, when I did, he wasn't very helpful or pleasant. The set up at the back for pick ups and purchasing is not well defined for some or well managed by the employees. While I was waiting in the marked area for my turn to buy an item, another customer walked right up to the counter in front of me from outside this marked area. When I indicated that I was next, the employee made some excuse and took him ahead of me (while three other employees stood nearby chatting with each other). When it happened a second time, I put the item back and left the store. I'll have to be desperate for something before going there again.
• JJ

  Jezreel Joseph

  Sep 22, 2026
  5.0
  I had an excellent experience with Team Lead Alexander. He handled our phone plan efficiently and with great attention to detail. Despite having a heavy workload and constant questions from colleagues, he remained calm, composed, and highly professional throughout. His patience and outstanding customer service truly stood out. It’s rare to see someone manage pressure so gracefully while still delivering top-quality service. Highly recommended!
• GM

  Gwen McFadden

  Sep 21, 2026
  1.0
  Been here twice the last 24 hours, and not a single person in this store knows what they’re doing or what they’re talking about. I couldn’t even get an answer to a simple question about the kind of Apple Pencil I wanted. Talked to 3 different people, one guy even told me to “just Google it”. Terrible customer service, will never come back. Decided to take my business to Staples across the street. Don’t bother with this Best Buy!
• CG

  Cindy Greening

  Sep 10, 2026
  2.0
  This store is nothing but a Money-grab. I will say that I received some great service from Hek and Corey within the geek squad, but with my current issue, I’m being handed from person to person to person when I’m trying to get a resolution to a brand new LG sound system. Every time I speak with someone I’m getting a different answer. Approximately 12 days ago, I had a brand new system set up in my home, for the delivery and installation along with the product it was about $4000. They came out once to get my system to connect to the Internet, and they were having great difficulty doing that. Now my subwoofer isn’t working so I called the geek squad to come out and assess it and was told a fee of $120 would be assessed. I also left my name with Bunny, one of the employees, he was supposed to contact me regarding a second TV purchase, I heard nothing back. I will be looking elsewhere to purchase the second TV. I will never purchase another thing from this store!!