Best Buy

Avis

• YS

  Yolla Sam

  4 days ago
  1.0
  Very disappointing experience at Best Buy on 17 Avenue. On September 20, my husband and I went to the store and pre-ordered two iPhone 18 Pro Max phones, one burgundy and one black. An employee named Shresti assisted us and told us they should arrive by the following week. I specifically asked her, “Are you sure?” because we explained that we would be traveling outside Canada soon, and she assured us that they would be available. We came back last Thursday, but the phones were still not available. We returned again today and were told that my burgundy iPhone was still unavailable and the black as well ! She told me only the glitch available ! Later, my husband and I came back again, he said that he’s okay with glitch so they said there was nothing available for us !!! What made the situation worse was the customer service. After all the repeated trips and conflicting information, we decided to cancel and get our deposit refunded. During the refund, another employee named Mani treated us in a very unfriendly and dismissive way. She didn’t even hand me my receipt she simply pointed at the receipt machine for me to take it myself. There was also another employee named Janine. When we asked for the employees’ names so we could properly identify who had assisted us, she gave us the names but then started laughing. Considering that we were already frustrated and simply trying to resolve the situation, we found that reaction very unprofessional and disrespectful. We completely understand that stock issues and delays can happen. The real problem was being given assurances that turned out to be inaccurate, having to return to the store multiple times, and then being treated this way when we simply asked for a refund and the names of the employees who assisted us. Overall, a very frustrating and disappointing customer service experience!!!! And by the way, these phones were supposed to be gifts for our families. I actually came in today ready to pay cash for an iPhone 17 Pro Max as well, but after this experience, I changed my mind. Best Buy lost loyal customers today. This is our second year in Calgary, and every year we have gone to the Best Buy on 17th Avenue to purchase our iPhones. Unfortunately, after the way we were treated this time, we will not be coming back.
• KK

  kyeongbae KIM

  Sep 23, 2026
  5.0
  From the moment I walked into the store, all the staff warmly welcomed me and were so eager to help resolve my issue. ​In particular, Davya (sorry if I spelled your name wrong! 😅) fixed the problem so effortlessly. ​Thanks to them, my day was totally made!
• AP

  Adam Jacek Piasecki

  Sep 18, 2026
  5.0
  I am super happy with the customer service there. Special thanks to Uvesh who promised to put laptop on hold for me. He was super helpful and friendly!
• AA

  Anonymous7634

  Sep 4, 2026
  1.0
  If I could give a zero star review I would. Went to best buy to purchase some headphones and asked for black. The store gave me a different colour which I did not notice until I had already arrived back home. I returned to the store to have them exchanged where I was not even met with an apology and the interaction with customer service felt very rude. Will not be purchasing anything else from this store again. There needs to be some training for employees about how to treat customers kindly rather than an inconvenience for a mistake on their part.
• CP

  Cherish Patel

  Sep 1, 2026
  1.0
  I went there few days ago...No one was ready to help, I carried the whole box it was very heavy, by myself, team were standing and looking me struggle to carry the case but non of them came forward to help. They were showing attitude...I went to return a item, 5 people inspected the item, LOL one of them said its the wrong item in a wrong box, WOW 🤣🤣🤣. Even the Team Leader was not ready to help and showed attitude. There was hardly 2 customers but still i ended up waiting for 30 Minutes...At the end they processed my return. I hope this issue will be addressed.