Apple Market Mall

Avis

• DY

  Deacon Yost

  4 days ago
  1.0
  honestly terrible place to come to. give you a date the replacement phone will be in then its not and can’t even give you an eta. then the customer service is lacking. then when its you're only phone they don't have loaner or can’t make it a rush order. they said you can buy a new one then return it. why do i pay for apple care
• AN

  Alexander Nachef

  5 days ago
  1.0
  Rochelle has given me absolutely terrible service and very unprofessional help. They were not understanding with my issues. They couldn’t do what another member of the team told me they would honour when I bought the phone. I asked if I could return the phone after I used apple care and they told me I was unable to do that. But no where in their legal agreement said you can’t use apple care then return the phone. I asked to speak at another member of the team and she was extreme rude and told me that my case was being closed. Never even tried to talk with other member until they were basically kicking me out of the store. Terrible terrible service and I think she needs to have some kind of disciplinary action placed on how she handles and deals with customers.
• KL

  Kati Lang

  Jul 19, 2026
  1.0
  Hope everything goes right, in case it does not, you need a huge amount of time and patience. I bought an iPhone and an Apple watch. After 10 attempts to set it up (2h in the store), the service found out, that we needed a technician. Therefore we needed to set up an appointment - brand new, just bought at that store!!! More waiting time… still sitting here. Remember - of you only buy, it is good, but you better not need the service, even of your device is brandnew.
• SD

  Sean D

  Jul 7, 2026
  3.0
  What should have been a straightforward iPhone screen repair under Apple Care, turned into a 2 day, 3 appointment fiasco for my 17 year old. He booked 1st visit, went in and was told he needed proof of purchase despite iphone directly linked to his account and apple care purchased under his name/account. He called me from store, caught me at work. I forward him the purchase order from my email as I bought it for him under my account, and I get back to work. He comes home with his broken phone. Apparently the purchase order, with all details, S/N etc was insufficient, they want the actual invoice from within my Apple account. Of course I can't seem to get into my account (I'm on Android) as I literally haven't used since the purchase. Password reset requires me to dig out my old iPad and navigate this new reset process. Get the official invoice, share with the kid, he rebooks and goes in. He's then told, because hes not 18, he can't actually sign the drop off form and needs and adult or he can't pick up?? So I take the afternoon off work today, go in with him and lo and behold, my presence wasn't neccesary after all... Phone fixed in 2hrs though and quality time with a teenager, so I guess thats a win right?
• MH

  Melissa Hole

  Jun 24, 2026
  1.0
  worst service i have ever experienced in my life. having issues with my 2 month old 17 pro max since the day i got it. booked a service at apple in market mall to have it looked at, time issue was the most pressing when i first went in. phone was showing 1 hour off. if it was 8am showing 7am, missing alarm clock, missing meetings and appointments due to reminders being set and not going off, first world problems im aware but i do run a company through this device so this is tremendously frustrating. when i went into apple a gentleman named tyler (completely useless) told me to set my reminders, appointments and alarms an hour ahead so it would go off in time. that was his solution. came back the next day another individual told me to just deal with it until an update comes out mind you my phone is dropping calls and having screen issues as well on top of all these issues, i was accused of just wanting a new phone... so i called apple directly, my phone is new why would i want another new one i want the one i have to properly work... not sure what childish games these people play but its extremely ignorant to assume this when someone is coming to you for help. apple remotely tapped into my device, ran tests and confirmed the issues - all things that apparently the staff at market mall are incapable of. i have a replacement device ordered now, was ordered friday - today is wednesday. i was told 3 days but probably 1. i called for an update today because it does not even show its been shipped, come to find out the device is out of stock, no expected in stock date, nobody had any idea when the replacements will come in, they have zero problem solving skills, wont even replace for a different colour to assist their customer. i mentioned that market mall and chinook have these devices in stock but they apparently prioritize new customers over existing customers so unfortunately thats not an option. i have never seen such a large corporation so unprofessional in every aspect. its day 8 since i started trying to get repairs on my phone due to the issues i have on the device, spoke to 16 people, explained the situation 16 times. if this is how you treat customers who own almost every device you guys create, why would someone want to become a new customer and purchase a product? i hope this review stops at least one person to even choose going to apple at market mall, but hopefully apple in general. their customer service sucks, extremely incompetent. go get an android