Best Buy Express

Avis

• SB

  Stania Borakova

  Oct 14, 2026
  5.0
  Linette was very profesionel& helpful! She helped me to solve a problem with my phone.thank you a much Linette!!!
• MV

  Marc Vachon

  Oct 7, 2026
  5.0
  My wife and I have rarely had such good service in any store! We are so impressed with Linette especially, and Suraj. Both were very helpful, and patient and solved our problem with our iPad Pro pencil. We are extremely grateful and would highly recommend this store ! Many thanks. 😊
• JH

  Jama Hussein

  Sep 15, 2026
  5.0
  Linette is the super persom at the best buy express thank you linet ,from jama and his friends of seniors in banff AB . Canada
• RC

  Robin Copson

  Sep 13, 2026
  5.0
  We are visiting Canada and although I had bought a global data eSim, I had encountered a recent problem with connectivity. Although this was not a product or plan that Bell provides, I enlisted the help of an expert at this store. Riley was the man we had the good fortune to meet. He spent time trying to rectify the problem and instructed me where to find the relevant parameters within the phone menus which needed attention. Despite his best efforts and performing the relevant resets recommended by the eSim, the connectivity issue persisted. The solution was to install an eSim from Bell. This was about $45 for 40 GB over 30 days. Riley installed the new eSim and we are up and running. Indeed, this review is being uploaded via the new Sim. We are grateful for the good humour and patient service that Riley provided. Thank you very much!
• PH

  Pavel Hájek

  Sep 12, 2026
  1.0
  Unprofessional management violating Best Buy’s clear policies I had a very frustrating experience at the Banff Best Buy express location due to poor customer service and a refusal to follow standard company policy. I brought in all the necessary details to request a price match against an identical, in-stock item at Costco Canada (an authorized Canadian retailer covered under Best Buy's Low Price Guarantee). Despite meeting every single qualification, the shift manager dismissed the official policy, made up an arbitrary excuse, and refused the price match. It is disappointing when store-level management invents their own rules rather than honoring corporate policies. Unhelpful and arrogant behavior like this ruins the customer experience and damages the reputation of the entire brand. I hope store management and corporate address this shift manager's conduct.