LensCrafters

Avis

• AZ

  Aung Zaw-Tun

  2 days ago
  1.0
  I had a couple of issues that bothered me. First, I did not feel that I was shown all the possible glass frames to choose from. Second, I was not shown the details of what I was purchasing both in terms of costs and details about the lenses. Third, I was offered extra protection which I declined. I later found out that I was charged for it when I checked the receipt. I believe the customer has the right to expect clarity and honesty. Also, I tried to call to deal with the extra charge but was not able to get through a number of times.
• EL

  Emma Lesser

  6 days ago
  5.0
  Been a few years since I was in Lenscrafters and I remember it being like a customer conveyor belt where the salespeople only showed up after you'd found the frames you wanted and then tried to upsell you on half a dozen "premium" features. So I was really surprised when I walked in and there was actually a salesperson paying attention, who put in the time to help me figure out what kind of style I wanted, and actually explained what all the different lens options meant, so I could pick the right ones for me. Shakira, thanks for your patience today, hope to get your style advice on the next pair!
• KW

  Ken W

  Sep 25, 2026
  5.0
  I had an outstanding experience at CF FAIRVIEW MALL’S LensCrafters, thanks to Shakira’s exceptional customer service! She was incredibly attentive, patient, and knowledgeable while helping me choose two new pairs of glasses. She took the time to understand exactly what I wanted, offered thoughtful and honest recommendations, and helped me find frames that not only fit perfectly but make me look handsome too 😂 Shakira went above and beyond to make the entire process easy and enjoyable. She clearly explained the 40% discount on each pair, the payment plan, and the two-year coverage, ensuring I felt confident and informed about my purchase. Her professionalism, kindness, and genuine dedication to helping customers truly stood out. I highly recommend LensCrafters, and especially Shakira, to anyone looking for excellent service and the perfect pair of glasses!
• ST

  Szabo Tibor

  Sep 24, 2026
  1.0
  This was certainly a particularly “memorable” customer experience. On September 5, I purchased and paid in full for a pair of Ray-Ban sunglasses that were intended as a birthday gift. Ayman (#986709) clearly promised a 4-day delivery time, fully aware that receiving this gift on time was important to us. That promised 4-day delivery ultimately turned into 19 days. On September 16, my wife personally went back to the store and was once again assured that the sunglasses would arrive on September 21. They finally arrived on September 24. I would genuinely be curious to know how much an approximately $250 sale is worth to a salesperson. A few dollars in commission, perhaps? Because if those few dollars make it worthwhile to confidently promise a customer 4-day delivery, only to leave them waiting 19 days, while at the same time ruining the timing of a meaningful birthday gift, then that says quite a lot about the sales culture being practiced in this store. I sincerely hope those few potential extra dollars were worth it. Unfortunately, a birthday cannot simply be rescheduled for 19 days later. Perhaps management should also take a moment to consider what is worth more in the long run: making one quick sale, or having a customer who would actually be willing to walk through the doors of this store again.
• FM

  fabian mailai

  Sep 14, 2026
  1.0
  I’m extremely disappointed with my experience at this store today. My mom and I came in because she needed sunglasses for a flight she was taking that same night. We tried on a pair we liked and decided to buy them. Before paying, we specifically told the employee that we did NOT want the display pair and that we wanted a fresh, brand-new pair. He said okay, so I paid almost $600. After paying, I asked where the new pair was, and he told me they would take 10–12 days to arrive. I explained that we needed them that day because my mom was flying that night. He then told us to come back in an hour. We came back an hour later, received the sunglasses, and before leaving I asked him twice if they were brand new and not the display pair. He mumbled and said yes. I walked outside, took a closer look, and immediately felt like something wasn't right. I went back inside and asked him a third time if they were actually new. That's when he finally admitted that they were not brand new and were the display pair. Honestly, I was furious. I had already made it extremely clear what I wanted before I paid. I then asked again — twice — when I received them. He looked me in the face and told me they were new, only admitting the truth after I questioned him for a third time. And then he mumbled something along the lines of “that's what I'm supposed to say.” That part really bothered me. It makes me question whether this was something he was told to say in order to make the sale. If that's how this store operates, that's incredibly disappointing. And if management was aware of what was happening, the fact that nobody stepped in, corrected the situation, or even apologized makes the whole thing even worse. The only person who apologized was the employee, and even that only happened after I confronted him. I would have returned the sunglasses immediately, but by that point they had already wasted two hours of my time, my mom had a flight to catch, and I simply didn't have time to start over and find another pair somewhere else. That's exactly why we bought them in the first place — we needed them that day. I also asked about the return policy and was told that bringing them back on October 15 should be fine. I expect that to be honored. Spending almost $600 on sunglasses is not a small purchase. I don't expect perfection, but I do expect honesty. If I specifically ask for a brand-new product, don't tell me it's brand new when it's actually the display model. And don't make me ask three times before finally admitting the truth. I left feeling like they thought I was stupid enough not to notice. Very unprofessional, very disappointing, and absolutely not the level of service I expected for a nearly $600 purchase.