LensCrafters

Avis

• LC

  Lika Chowdhury

  1 day ago
  1.0
  I spent $500 here and got the worst customer service in return. From selection to pickup, the staff looked irritated and unwelcoming—except for one nice European lady. The whole process feels incredibly commercial with zero care. I usually buy my glasses from smaller shops where you get a warm, friendly experience and nice extras like lens sprays. This was just a cold, corporate transaction. Do yourself a favour: look around, find the frame you like, and order it from anywhere else!!
• NM

  Noah Matthews

  6 days ago
  5.0
  Kata was very helpful and pleasant to talk with. The store also has a great selection compared to other locations I’ve been to.
• LH

  Luke Handler

  Oct 23, 2026
  1.0
  If I can reduce this to 0 stars I would. My daughter had an eye test recently and was told that she may need glasses next year. However, a few weeks later my daughter kept squinting and it seemed like something was extremly off. My wife had called to book another appointment last week and was transferred over - the person there said the earliest is Oct 31st @ 2 pm and then hung up while my wife was still speaking to them. She then called today to confirm for next Saturaday and it turns out they didn't even have her booked in and that she now had to wait even longer. We had enough and decided to go to an area closer to us in town. My daughter had the test redone and turns out she needs glasses asap since there was a huge scratch on her eyeball. This is completely unacceptable as nothing like this was even remotely comparable when she had her test done at Lens Carfter earlier. My daughter did not get hurt in the eye after the initial test. I'm not sure how this place has a high score when something like this occurs. Regardless - people need to be aware of this in case it happens to the next person. Also - sending a response to go to their official website won't be neccassary - we have moved on. Why would we go to a website and explain the situation when the service already occurred. Get it right the next time someone brings in a child - it's a generic response and we aren't going to wait weeks just to rectify it.
• ED

  Emily Danciu

  Oct 22, 2026
  5.0
  Mayuri and Herman are the lovliest to work with. My mom and I were incredibly impressed with the quality of service. They were both extremely helpful and knowledgeable. Mayuri even brought her own sunglasses for me to try! They made the experience of shopping for glasses seamless and enjoyable! Don’t think of getting your glasses anywhere else.
• RR

  Robin

  Oct 10, 2026
  5.0
  Amazing service by Harman! I was so indecisive, but she was incredibly patient and helpful throughout the process. I ended up buying the sunglasses she recommended, and I absolutely love them! Since I have a small face, finding the right pair is always a challenge, but Harman made the whole experience so easy. Thank you, Harman, for your amazing service! ❤️🕶️ Thanks to KATA for explaining billing process and giving us the best options!