LensCrafters

Avis

• AR

  Amy Renée

  4 days ago
  1.0
  I was there for the first time ever yesterday Aug 14. I was picking up sunglasses. The store was really busy with only 2 staff but it was really disorganized and the woman who retrieved the sunglasses for me treated me like I was a nuisance and with contempt. It was really awful and I am embarrassed for her if that's how she thinks customer service should be. While waiting for one of the 2 reps everyone was just standing around and in no designated area or order. My existence was not even acknowledged nor eye contact made. When it was my turn to be served the lady said that a couple who had arrived 10 minutes after me or longer, she said/argued with me about them being there before me which was not true. Also while the in-store customers were waiting she answered the phone and helped someone for a long time on the phone. How does a phone-in get priority over people literally standing there? When I said I had an order, before she even heard me or saw my email she was telling me I probably wasn't at the right place. Excuse me? Then she placed the box on the counter in a rush. There was no offer to adjust the sizing or anything. I left the store and went to the actual Ray-Ban store to get the sizing adjusted. I have not been treated that poorly in a really long time. Train your staff and have more staff working. I regret ordering to that location immensely.
• BH

  Brian Hodgson

  4 days ago
  1.0
  On July 27th myself and daughter decided to give Lenscrafters our prescriptions to make our glasses, my daughter needed glasses for distance, while I need progressive glasses, the person who was taking care of us told my daughter her glasses would be ready in a week, when it was my turn she told me my glasses would be ready in 7 to 10 days, the second week Tuesday, I called and someone there told me there was no update on my glasses, I called them on Thursday they told me that my glasses were back ordered, like I was ordering a part for my car or washing machine, you don't back order glasses, Tuesday Aug. 11th they texted me that my order had been delayed, Friday Aug 14th I called and Raj told me to hold on he will go check, when he returned he told me that my glasses are not in then I asked to speak to his manager, when she came on the phone she said that my glasses are ready for pick up after three weeks of agony, this kind of behavior is unacceptable and I would not be going back to Yorkdake Lenscrafters their service sucks, and I am advising people to be very careful with this Optical store, sorry I couldn't give a 0 star.
• IV

  Isabel Vázquez

  6 days ago
  5.0
  100% recommend LensCrafters at Yorkdale Mall! Alisha was amazing, super friendly, helpful, and patient throughout the entire process. She took the time to help us find the perfect glasses and made the whole experience so easy and enjoyable. She was honestly the best throughout the entire process. Amazing customer service from start to finish. 100% recommend asking for Alisha! 🙌🏼👓
• RR

  Rajiv

  Aug 11, 2026
  5.0
  Only admiration and respect for Takis (and his knowledge) at LensCrafters@Yorkdale mall. He was very kind and attentive to my questions. He provided the best frame to suit me and very patiently explained the different lenses that were to my liking and budget. I was back at this location after a very long time. Takis really made the trip back worthwhile! Thank you so much!!
• MM

  moderator

  Jul 29, 2026
  5.0
  I came here on July 28th following my eye exam to find new frames for my strong prescription, and Takis provided the best customer service I have ever experienced. He is super approachable, knowledgeable and went above and beyond. He was an expert at guiding me towards frames that not only flattered my face shape, but accommodated for my strong lens prescription (even showing me other colour options and putting clear lens in sunglasses frames which I didn’t know was an option!). On top of his expertise, his thoughtfulness was unmatched. He noticed I was carrying a lot of items and provided me a bag, then patiently helped break down my transaction so I could use Apply Card payments. He is incredibly friendly, attentive, and an absolute master at what he does. Hands down the best optician, highly recommend asking for him!