LensCrafters

Avis

• DN

  Desert-Ray Nguyen

  3 days ago
  5.0
  ro is amazing, she is one of the nicest workers i’ve ever come across. when i came in today she was so helpful with suggesting products that were in my budget but still gad the chic look i wanted. she was actively listening and paid attention to every detail. thank you ro, i will be back again!
• HJ

  Hamza Jilani

  Jun 19, 2026
  5.0
  I had a great experience at LensCrafters thanks to Roa. She was incredibly helpful, knowledgeable, and patient throughout the entire process. She took the time to answer all my questions, helped me find the right options for my needs, and made the experience smooth and enjoyable. Excellent customer service and a genuine willingness to help. Thank you, Roa!
• MK

  Manuraje Karwasra

  Jun 13, 2026
  5.0
  Had a really good experience at LensCrafters in Eaton Centre. I went in to buy sunglasses and also ended up getting help with my eye exam and prescription glasses. Roa was amazing throughout the whole process. She was super friendly, patient, and took the time to explain everything without making it feel rushed. She helped me understand my options and made the entire experience easy and stress-free. Honestly, customer service like hers is hard to find these days. Thanks again, Roa, for all your help — I really appreciate it. Definitely recommend this location if you're looking for new glasses or sunglasses! 😊
• JC

  Jefferson Castro

  Jun 13, 2026
  5.0
  Lens Crafter's is a busy store. The Eaton center one even more so. But I've never had to wait to long to be seen by optometrist or helped by an attendant. Roman actively listen and worked with me to find the right solution to the problem with my glasses. He acknowledged the situation and his experience showed when he sought to truly help and go above and beyond. I recommend anyone to give them a visit and to also get the protection plan for your purchase.
• JJ

  J.Henry

  Jun 9, 2026
  5.0
  TL;DR: I spent an hour trying to get a new pair of glasses. Anusha was very patient with me, and I never felt pressured or rushed. -- Thanks to Anusha for being very patient and going above beyond, when I needed to buy a new pair of glasses. I'm very blind with -9.0 and -9.5, so my options for frames are very limited. I spent over 30 mins trying to look for a frame I liked, yet Anusha never rushed me or made me feel pressured to make a decision. She occasionally came over to check on me, and made suggestions when I needed. I eventually settled with Rayban, and Anusha made sure I was able to get 1.74 lenses instead of 1.67, because of how thick the lenses could get for a strong prescription. Overall, Anusha made sure I got the best experiences and glasses for my condition, even though the store was out of stock for 1.74 lenses.