LensCrafters

Avis

• SA

  Saud Arellano

  2 days ago
  5.0
  I would like to say a big thank you to Shivam for assisting me today. He was very accommodating, friendly, and helpful throughout the entire process. I really appreciate how he managed to assist me while handling multiple responsibilities, including cashier and sales. He truly went above and beyond to make sure everything was taken care of. Thank you again, Shivam, for your excellent service! On our next visit, I’ll definitely look for you to assist my wife as well. Keep up the great work!
• LR

  Lucia Rodriguez

  5 days ago
  1.0
  I had a disappointing experience with Aayesha Aamir. My glasses arrived with a crooked frame and damaged lens, and when I raised concerns about the fit and prescription positioning, I felt dismissed rather than listened to. Thankfully, Luis was very kind and professional, took the time to listen, and confirmed the issue with the prescription positioning. I appreciated his help, but the overall experience with Aayesha was uncomfortable and unprofessional.
• FY

  Fatemeh Yektaie

  Sep 27, 2026
  5.0
  I had a very pleasant experience ordering my daughter’s glasses. Luis, sales representative #986908, was incredibly helpful and patient throughout the entire process. He took the time to understand our needs and preferences and did his best to explain and present all the available options. I truly appreciate his attention to detail, professionalism, and genuine effort to make sure we found the right option for my daughter. We are very grateful for the excellent service in lenscrafters and would definitely recommend Luis to others!
• LL

  Lu

  Sep 25, 2026
  5.0
  I had a great experience with Simin. She was very friendly, professional, and helpful throughout the entire process. She took the time to help me choose the right glasses and provided me with detailed information about the different options available. Simin also explained the services, promotions, and discounts offered by the company, which made the whole experience much easier and more enjoyable. I really appreciated her patience, knowledge, and excellent customer service. Thank you, Simin, for your help and for making my experience so positive. I highly recommend her to anyone looking for great customer service when choosing their glasses!
• PS

  Payal Shriyan

  Sep 15, 2026
  1.0
  Very disappointing customer service experience with Rocio, the team lead. LensCrafters’ website clearly states that online purchases can be returned in store. I went in to make a return and was prepared to show my receipt and provide any information needed, but Rocio refused to process it and gave me multiple reasons why it supposedly couldn’t be done. At the end of the interaction, it honestly felt less like there was a legitimate issue with the return and more like excuses were being made to avoid processing it. What’s especially disappointing is that this was handled by a team lead. If your own website clearly states that a return can be made in store, customers shouldn’t have to argue with management to have the policy honoured. LensCrafters really needs to ensure their staff especially their tram lead are properly trained on their own policies and provide consistent, transparent customer service.