LensCrafters

Avis

• SE

  safoura ehsanifar

  1 day ago
  2.0
  I was genuinely upset and disappointed with my recent experience at LensCrafters in Hillcrest Mall. After my eye exam, I decided to purchase new lenses only, without even looking for new frames. Unfortunately, the service felt rushed, dismissive, and far from welcoming. The staff member didn’t greet me, simply asked for my prescription, checked the system, gave me a price without explaining the different lens options or their differences, and immediately brought the payment machine. When I mentioned that I had insurance and wanted to use it, I was told they were busy and that I could do it myself. My home address wasn’t even updated in the system. I understand that stores can get busy, and I would have been completely willing to wait 10–15 minutes for proper service. What upset me most was feeling that basic customer care and respect were being treated as an inconvenience. I’ve received much better service at this same location before, which made this experience even more disappointing. Being busy is understandable, but it shouldn’t come at the expense of treating customers properly.
• SS

  sadaf shojaei

  6 days ago
  5.0
  LensCrafters provided amazing service! They fixed my sunglasses quickly and did a great job. The staff was friendly, professional, and very helpful. I really appreciate their service and would definitely recommend them!
• SJ

  Shana Jones

  Aug 9, 2026
  5.0
  I visited the Lens Crafters in Hillcrest Mall, Richmond Hill, Ontario. The multiple times I visited the location, a staff member greeted me within minutes of entering the store. They were all pleasant and helpful. Nasrin stands out as the person who served me. She offered excellent service.
• KM

  Kiren McNeice

  Aug 8, 2026
  5.0
  Got my glasses here 3 years ago, wore them carelessly (didn't keep them in their case when not wearing them, just kinda wore them into the ground) today they fixed them free of charge, and when I asked for a tissue so I could clean the lenses with the cleaning solution I'd just purchased, they cleaned them for me with their own bottle of solution and said I don't have to open my new bottle right now. I thought I'd have to buy new glasses today or at the very least pay for them to be fixed. Very happy with the service here, definitely coming back and purchasing new glasses from here when I eventually get a new prescription. Highly recommend Hillcrest mall lenscrafters!
• AG

  Alireza Gerdabi

  Aug 4, 2026
  5.0
  Nasrin Alimoradpour (Licensed Optician) was incredibly kind and professional. She adjusted my eyeglasses perfectly and went above and beyond to make sure everything fit comfortably. What impressed me the most was that she didn’t charge me anything for the adjustment. Her outstanding attitude, exceptional customer service, and genuine willingness to help made this the best experience I’ve ever had at a LensCrafters store. Thank you, Nasrin!