Mona was so nice and helpful. My glasses had become crooked, and she fixed them for me quickly. I had actually bought the glasses there years ago, so I really appreciated her taking the time to help me. Great service and very kind!
CB
Coy Bocalan
Sep 14, 2026
Josie from reception was very helpful & accommodating. Our thanks to her.
DP
Dorie Preston
Aug 30, 2026
Saurav, at Pickering Town Centre, was helpful and patient. He provided all of the options for me and was able to suit my needs for Progressive lenses.
RT
Roger Tieche
Jun 25, 2026
A calamity of errors. I visited the store to order 2 pairs of reading glasses and a pair of regular sunglasses.
1. the receipt/email had my first AND last name misspelled when reviewing email receipt. I called and spoke with person that 'corrected' my name on receipt and said new email would be sent...email never received as the person had now updated my email with incorrect name (it was fine before).
2. had to go into store to clarfiy/correct ALL contact and name issues. While in store I again clarified with store associate that I was getting 2 reading glasses and sunglasses...I was told yes 3 pairs of glasses.
3. 12 says later order came in to store...upon doing pickup there were only 2 pairs (one reading and one sunglasses) and to boot the sunglasses had prescription lenses installed which I did NOT ask for!!
Complete mess from day one until pickup...not a good experience!!
MM
Molly Mutiisa
Jun 17, 2026
The associate who served me, Lynne, was very knowledgeable, professional and respectful. The entire time I spent in the store was sheer delight!