LensCrafters

Avis

• AM

  Abdallah Mustafa

  Sep 27, 2026
  5.0
  I had a wonderful experience and wanted to especially recognize Lamia for her exceptional customer service. She was working alone and managing several customers at the same time, yet she handled everything incredibly well, and with a smile. Despite being busy, Lamia greeted and helped everyone with a smile. She was patient, friendly, professional, and attentive, making sure each customer received the help they needed without ever making anyone feel rushed. I was particularly impressed by how organized and efficient she was while handling everything on her own. Excellent customer service like this deserves to be recognized. Thank you, Lamia, for your hard work and for taking such great care of everyone. You are truly an asset.
• RR

  Rya

  Sep 20, 2026
  5.0
  Someone should ask Zee what it’s like to be Gods favourite optician. Amazing amazing service today. Went in with a Hail Mary of a broken pair of glasses and left with new frames that fit the old lenses until we can get a new prescription settled. Exceptional.
• KC

  Karen Coralde

  Sep 13, 2026
  5.0
  Amina was very helpful in assisting me with selecting glasses that suited me well and met my needs, while also staying within my budget. She was knowledgeable, patient, and provided excellent customer service throughout the process. I truly appreciated her help and would highly recommend her to anyone looking for assistance in choosing the right eyewear.
• AA

  aima Attafi

  Sep 10, 2026
  5.0
  I had a wonderful experience at LensCrafters at St. Laurent Mall, especially thanks to Lamia Torkhani. She was incredibly kind, professional, patient, and attentive throughout my visit. Lamia took the time to understand exactly what I was looking for and made the whole experience easy and enjoyable. She was knowledgeable, helpful, and genuinely caring, without ever making me feel rushed or pressured. Her attention to detail and excellent customer service really stood out. It’s rare to come across someone who combines such professionalism with warmth and kindness. Lamia is a true asset to the LensCrafters team, and I would highly recommend her to anyone looking for exceptional service. Thank you, Lamia, for making my experience such a positive one!
• CS

  Carolina Souza

  Sep 8, 2026
  3.0
  When I went to get my glasses made, the employee asked me a million questions as if I was supposed to understand everything she was talking about. She also kept offering me options and extras that weren’t even included in my prescription. Since I don’t know much about glasses and I was relying on her guidance, I agreed to what she recommended. Unfortunately, the glasses turned out terrible. I could barely see properly with them, and I had to go back to have them redone. Of course, it took forever to get them back, and even after all that, I’m still not satisfied with the measurements that were taken. I won’t be going back because I really disliked the way the whole process was handled. As a customer who doesn’t understand all the technical details, I expected clearer explanations and better guidance instead of being asked to make decisions about things I didn’t fully understand.