LensCrafters

Avis

• SP

  Shelby Payne

  2 days ago
  5.0
  Bano was incredibly kind, patient and helped me look for the perfect pair of glasses. She took the time to show me every option, never made me feel rushed, or like I was asking to much. She explained all the steps, and the diffrent things that my lens would have in them. I was never made to feel uncomfortable or unwelcome. She really made my first time glasses buying/wearing experience a wonderful one. Thank you Bano❤️
• AD

  amarie davidson

  4 days ago
  5.0
  bano is such a sweet salesperson! i am a loyal customer of lenscrafters and she’s been helping me for years, remembers me, and understands me! my swarovski glasses usually come in a special swarovski case but i already own the colours pink, blue, and yellow, missing a green one. she knows my collection and provided me with a green case when they had stock! i love bano so much <3 thank you
• JG

  Julius Gore

  6 days ago
  1.0
  The absolute worst possible customer service I have ever had to deal with. I have been calling for a month and a half and am still yet to take to them. Not to mention some lady who I have had to deal with whose attitude was disgusting. Now I see why people say Lens Crafters is a scam. They treat paying customers like trash with no regard that I’m paying for product to get treated horribly. I will never come back and never recommend anyone to them.
• TT

  Taha

  Aug 6, 2026
  1.0
  I placed an order for prescription sunglasses at the Oshawa LensCrafters on June 24, and as of August 6, I still have not received them. I’ve been told that the lab sent the wrong tint lenses twice, but at this point, waiting over six weeks for a pair of prescription sunglasses is completely unacceptable. Mistakes can happen, but the lack of communication and urgency from this location has been extremely disappointing. They rarely answer their phone, making it incredibly difficult to even get a simple update on my order. I’ve previously gone to the Kingston LensCrafters, and they had my prescription glasses ready in under a week. The difference in service between the two locations is unbelievable. After this much time and frustration, I no longer want to continue waiting. At this point, I would rather just have my order cancelled than continue dealing with these delays and lack of communication. This location has shown poor customer service, poor follow through, and no sense of urgency in resolving the issue. I would avoid this LensCrafters location and take your business elsewhere.
• MH

  Michele Hogarth

  Aug 4, 2026
  5.0
  I had a wonderful experience at LensCrafters today! It was my first time purchasing glasses there, and Munira was absolutely amazing. She took the time to help me find the perfect frames that complemented my face shape and eye color, and I never felt rushed. Her knowledge, patience, and genuine care made the experience enjoyable and stress-free. The entire staff was equally impressive. From helping me choose my glasses, to processing my insurance, to taking all of the final measurements, everyone was friendly, professional, and worked together seamlessly. It truly felt like a well-coordinated team that cared about providing excellent customer service. I left feeling confident that I made the right choice, and I'm excited to pick up my new glasses. Thank you, Munira, and the entire LensCrafters team, for making my first experience such a positive one. I highly recommend this location!