LensCrafters

Avis

• MD

  Morgan “Zoe” D

  2 days ago
  1.0
  Hard to be believe! I called today couldn’t get contact with anyone tried 4 times. Finally call was picked up by a female that couldn’t even speak English, her pronunciation was so bad I had to tell her I couldn’t understand what she was saying . Then all was revealed she wasn’t even based in Canada. Yet another Canadian company outsourcing its employment . Make their profit here from Canadians but employ overseas call centres!!
• OA

  Oliver Arvinraj

  6 days ago
  5.0
  Had a great experience at LensCrafters Oakville. Nicole helped me pick out a new pair of Oakley Metas and she really knew her stuff. Patient, gave honest opinions on fit and style, and made the whole process easy. Highly recommend asking for her if you’re looking for new glasses.
• YX

  Yujie X

  Aug 11, 2026
  1.0
  We had the worst experience today. I was accompanying my wife to pick a new set of glasses. She already kind of knew what she wanted since we came in yesterday, so we took the glasses and started picking add-ons, and we picked most of them. Then it was just a nightmare. It took the service person almost an hour and a half to submit everything in the system. Along the way she kept dropping some of the add-ons WITHOUT telling us. So the whole time we had to keep a real close eye on what she was selecting, because she’d just skip things if something wasn’t compatible. We only found out because the price was different from the quote. And still she managed to mess it up, so she had to void the insurance claims that were already submitted. In the end we just had enough and left. Placing an order was never this difficult.
• BB

  Betty Buck

  Aug 11, 2026
  5.0
  I went near closing time to replace the 2 OLD nosepieces on my sunglasses. I believe it was "Bo" who said "just a minute", went to the back and replaced them ,and did not levy a fee !!! I was happy he could even save the sunglasses. I have purchased glasses from them previously with exemplary service as well. Highest regards to them. Thank you.
• DT

  Daniel T

  Aug 6, 2026
  5.0
  I had a great experience thanks to Jet! He approached me with a positive and welcoming attitude and asked if I needed any help. From that moment until placing the order, the entire experience was efficient and smooth. Really appreciate the excellent service. Thank you, Jet!