LensCrafters

Avis

• SO

  Seun Oralusi

  Aug 13, 2026
  5.0
  You can take your time to find the perfect fit for the frames and the prescription does come really quickly, way sooner than expected. Most members of staff are welcoming, swift and helpful.
• AC

  Alyssa Cabral

  Aug 13, 2026
  4.0
  UPDATE: My sunglasses finally arrived and I was able to pick them up. When I attended the location to pick them up, the store manager sat with me, apologized for all the confusion and delays, and walked me through exactly what happened. She also followed through on each resolution that was previously promised. Overall, while the issues experienced were frustrating, I'm happy with the final outcome and I've adjusted my rating accordingly! Extremely disappointed with my experience at this location. I have bought glasses from a different lenscrafters in the past and expected my experience here to go just as well, but it has not. I purchased a pair of sunglasses 4 weeks ago, and at the time of purchase was told the turn around time was 1-2 weeks. I called for an update at the 2 week mark and was told there were shipping issues causing my lenses and frames to be sent separately. After that, the wrong lenses were sent. Then the lenses were broken while the pair was being put together. Now I am waiting for a new upgraded complete pair to be delivered but receiving inconsistent information each time I call about when I can expect them to be received. Each time I call I'm left confused about the status of my order and the timeframe I will need to wait. I was promised upgrades and a refund of my out of pocket cost but have yet to see any resolution come to fruition. Extremely frustrating experience and will not be repurchasing from lenscrafters again, especially as there are plenty of other online and in store glasses companies that charge a fraction of the cost for similar quality lenses/frames where I have not experienced these issues.
• MP

  Matthew Pilling

  Aug 12, 2026
  5.0
  Had a wonderful experience with Ale, he’s an incredibly knowledgeable and kind individual who was able to assist me with an issue regarding the fit of my glasses, despite the fact this specific pair was not purchased from his location. I would absolutely recommend anyone to contact him for any needs as he’s very timely and professional. I offered a tip as a thank you however he kindly replied that it wasn’t necessary. 10/10 guy and will definitely be returning.
• YE

  Yesmino Elia

  Aug 10, 2026
  5.0
  I had a great experience with Narges! She was incredibly helpful and patient while helping me pick up my prescription glasses and choose the perfect prescription Tiffany & Co Sunglasses. She took the time to understand what I was looking for, something elegant and classy, and made the whole process easy and enjoyable. I really appreciated her friendly attitude, knowledge, and attention to detail. Thank you, Narges, for the excellent service!
• AB

  Andrea Boi

  Aug 1, 2026
  1.0
  The way they treat people is horrible. I waited for more than 20 minutes. A young lady came to see me and asked me to wait. When she came back, she asked what I needed, and I told her I wanted a quote. She asked me to wait one more minute, but then started talking to another customer instead. I found that extremely rude, unprofessional, and disrespectful. I left without getting the service I came for.