LensCrafters

Avis

• AS

  Ashna Syed

  4 days ago
  5.0
  Had a great experience at LensCrafters Bayshore! I got both my glasses and contacts sorted out within two weeks, and the whole process was smooth and easy. Special shoutout to Maha! I hadn’t worn contacts in about 3 years and thought I’d be fine putting them in during the trial, but I struggled a bit. She was so patient and helpful and showed me a much easier way to do it. Really appreciated her help and would definitely recommend this location!
• MY

  Meghdad Youssefnia

  Aug 11, 2026
  1.0
  I recently bought a pair of sunglasses for my prescription. When I placed the order, I asked for the original lenses as well, and it was noted in my order. However, when I picked them up, they said the original lenses were not available!!! When I asked why, they just said, “Unfortunately, it’s not 100 percent guaranteed”! Why was this not mentioned when I ordered?!!! I’m disappointed, and my recommendation is: don't count on their promises.
• MH

  Mehdy Hattab

  Aug 9, 2026
  5.0
  We had a great experience at LensCrafters. Emad and Jude were very professional, helpful and patient. I would definitely recommend LensCrafters to anyone looking for excellent service and great selection of glasses.
• DS

  Devon Sidler

  Jul 27, 2026
  5.0
  Just had a great experience all because of Jude. Very friendly and knowledgeable. Ended up purchasing 2 pairs of glasses and could not be more satisfied.
• JS

  Jayant Sachdev

  Jul 5, 2026
  1.0
  I had an absolutely unacceptable experience with LensCrafters at Bayshore Centre. I placed an order at the beginning of January and was promised a 14-day turnaround. I left my Christian Dior frames with the store because I was relocating internationally and needed the glasses completed on time. Instead, I spent weeks chasing updates, repeatedly calling the store, being unable to reach anyone, and dealing with associates who could not provide answers or connect me with management. On one occasion, I called back about five times in one hour and was repeatedly hung up on before anyone picked up. The situation got worse. LensCrafters later admitted that the lab could not complete the lenses and that the order was cancelled. They also said my frame would be returned to the store and then sent to me “as quickly as possible.” That never happened. It is now July 5th. I still have not received my refund, and I still have not received my glasses back. This is not a minor delay. This is a complete service failure involving premium frames, poor communication, broken timelines, and no meaningful resolution for months. I had already relocated internationally and made clear that I needed my frames returned and the refund processed. Despite that, LensCrafters has left me without both my money and my property. For a company that charges premium prices, the level of accountability here has been shocking. I would not trust this location with expensive frames, time-sensitive orders, or any situation requiring competent follow-through. At this point, LensCrafters needs to immediately refund me and return or replace my glasses. This is not even factoring in the extra frames I have had to purchase due to the sheer incompetence of the staff here. I cannot recommend this store to anyone.