LensCrafters

Avis

• CC

  charlie

  4 days ago
  1.0
  Honestly the optometrist here is super nice but it sucks because the rest of the customer experience is horrible. They are rude on the phone, and when I arrived during their posted hours they just close early every single time. You would think if they’re going to close at a different time to the store front that information would be available to find online but it never is. After I came back the next day I found that they ordered me the completely wrong contact lenses despite paying extra for the other ones. Never going back here
• RJ

  Rinju Jacob

  Jun 22, 2026
  5.0
  I had a great experience at LensCrafters thanks to Justin. From the moment I walked in, he was incredibly patient, knowledgeable, and helpful in assisting me with my sunglasses purchase. He took the time to answer all my questions and made sure I found the right pair that suited my needs. The next day, I noticed a price difference between the online price and the in-store price. I reached out to Justin to explain the situation, and he was very understanding and professional. Thanks to LensCrafters’ 100% Happiness Guarantee, Justin promptly helped me process the refund for the price difference without any hassle. I truly appreciate his excellent customer service, patience, and willingness to go the extra mile to ensure customer satisfaction. Justin made the entire experience smooth and stress-free. Thank you, Justin, for your outstanding support—I highly recommend working with him if you visit LensCrafters!
• TT

  TXNA

  Jun 22, 2026
  5.0
  Recently went in with a pair of sunglasses purchased on Quay Australia website NOT LensCrafters and the arms were completely splayed out i guess due to heat from shipping The company offered me to exchange them however i would have to pay duties twice at that point i decided maybe stopping in a LensCrafters would be my best bet even if i had to pay- Upinder greeted me promptly and asked how she could help, she took the sunglasses to the back and repaired them within like 10 minutes free of charge. This is why LensCrafters is always going to be my go-to and will be purchasing directly with them from now on as i’ve learned my lesson shopping online! THANK YOU UPINDER you are amazing at your job!! 🫶🏻
• AV

  Anastasiia Volkova

  Jun 15, 2026
  1.0
  I visited LensCrafters at Square One on Sunday, June 14, hoping to purchase prescription glasses using my insurance. Unfortunately, there were no available appointments with the optometrist, and since I didn’t book in advance, I completely understand that. That part was absolutely fine. What disappointed me was my experience with one of the sales associates, Eshpreet. She answered my questions, but throughout the interaction, I felt heavily pressured to make a purchase immediately - even though I couldn’t complete an order without first getting my prescription. She told me that the promotions on frames and lenses I had seen on the website were ending that same day, creating urgency and pressure to buy right away. After leaving the store, I checked the website myself and found that the promotion actually runs until July 5th. That made me feel misled. What concerned me even more was that she offered me a “deal” where I could place the order that same day, process the payment through my insurance immediately, and then bring my prescription a few days later so the order could be finalized. She presented it as something "only she" could do “just for me” and "only that day". This felt very unusual and uncomfortable to me. I was not comfortable processing an insurance claim before even having a valid prescription, as that didn’t seem right and could potentially create issues with my coverage. That was the moment I started seriously questioning the honesty of the entire interaction. I understand sales are part of the job, and I appreciate good customer service and recommendations. But I do not appreciate feeling pressured, misled, or pushed into something that feels questionable. The repeated pressure and misleading information made me uncomfortable enough to leave and take my business elsewhere. There are many optical stores available and unfortunately this experience made me decide not to return.
• SS

  SHIVANI SHARMA

  Jun 10, 2026
  5.0
  My favourite pair of glasses broke when one of the side arm screws came loose, making them completely unwearable. I visited a couple of optical stores at Square One mall, but had no luck until I stopped by LensCrafters. Justine was incredibly kind, professional, and quick to help. Instead of turning me away, he immediately said he would give it a try. Within seconds, he had my glasses fixed and even took the time to clean them before handing them back to me. What impressed me the most was that they didn’t charge me a cent for the repair and his generous smile. While I was there, I also had a look at their eyewear collection and it was fantastic. Outstanding customer service like this is rare these days. A huge thank you to Justine for going above and beyond. I highly recommend LensCrafters to anyone looking for great service and a team that genuinely cares about their customers!