LensCrafters

Avis

• RR

  Raquel

  Sep 27, 2026
  5.0
  I had a great experience at LensCrafters! Everyone was so friendly and welcoming from the moment I walked in. Jasleen and Jasmeet were both incredibly helpful throughout the entire process of picking out my new glasses. They were patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. They helped me find frames that suited my face and made the whole experience easy and enjoyable. Their customer service was amazing, and you can tell they genuinely care about helping customers. Thank you, Lens Crafter team for making getting my new glasses such a positive experience. I would definitely recommend this LensCrafters location!
• LM

  Laxmi Kranthi Raj Matnuri

  Sep 23, 2026
  5.0
  Thanks Nioami I had an exceptional experience at LensCrafters, thanks to Nioami. She was extremely professional, courteous, and attentive throughout my visit. Naomi went above and beyond to fix and adjust my glasses and made sure they fit comfortably and properly on my nose. Her attention to detail, patience, and genuine willingness to help were truly impressive. She took the time to understand the issue and made the necessary adjustments with great care and professionalism. Excellent customer service is not always easy to find, but Naomi truly stands out. I greatly appreciate her help and would highly recommend her to anyone visiting LensCrafters. She is a wonderful representative of the company and deserves recognition for her outstanding service. Thank you, Naomi, for your excellent assistance!
• PH

  Paula Holt

  Sep 20, 2026
  1.0
  Extremely disappointing and frustrating experience. This is now the second time I’ve made an appointment at this office, arrived on time, and been told that they were approximately an hour behind. When I asked why, I was casually told that they double-book appointments on weekends to maximize their time. I was honestly shocked that this was presented as an acceptable explanation. If you knowingly overbook appointments, how is it reasonable to expect customers to simply sit and wait an hour or more? What made the situation even more frustrating was the complete lack of concern or accountability. There was no real apology or attempt to make the situation right. The only solution they offered was to book me for another day. Excuse me, what? I had already made an appointment, planned my day around it, and showed up on time. Why should I have to rearrange my schedule because the office has chosen to double-book? And unfortunately, this isn’t the first time. Last year, my husband had an appointment and we were told they were 1.5 hours behind. We ended up having to walk away because we simply couldn’t wait that long. To have essentially the exact same experience again today is incredibly frustrating. Appointments are meant to reserve a specific time for a reason. Things can run behind occasionally, but knowingly double-booking and then expecting customers to absorb the inconvenience is not professional. The lack of consideration, the dismissive attitude, and the audacity of simply telling customers that they double-book to maximize their time is extremely disappointing. Your customers’ time is valuable too. After experiencing this twice, I would seriously reconsider making another appointment here.
• KK

  Kala

  Sep 20, 2026
  2.0
  I am writing this review as a mother regarding my daughter’s experience with LensCrafters at Square One, Mississauga, which has been ongoing for approximately a year and a half. Please note we have been lens crafters for over a decade and never had such an experience previously. My daughter purchased a pair of Bvlgari frames in late 2023 and chose to have prescription lenses put into them in 2024 because she genuinely loved the frames. Unfortunately, what followed was an extremely frustrating experience involving multiple visits, repeated lens replacements, delays, and ongoing issues with the final pair of glasses. My daughter clearly explained that she did not want digital lenses. She has astigmatism and requires distance vision correction. Despite this, digital lenses were initially put into her glasses. When she wore them, her vision was extremely blurry. After returning to the store, she was told the issue was related to the digital lenses, and they were changed to regular lenses. The replacement lenses were then extremely thick, despite having the highest compression available. We were subsequently told that the lenses had been cut at the edge rather than the centre. My daughter reluctantly agreed to have them changed again. The next replacement was delayed because the power was apparently not correct. Once she finally received them, they made her dizzy. She stopped wearing them and eventually tried again. After about a week, she was able to tolerate them better. Unfortunately, that still wasn't the end of the problem. When she had the glasses examined by another optometrist, she was told that the fitting on the right side/eyepiece was loose and was likely to come off within approximately a year. She returned to LensCrafters and was essentially told that, yes, it was loose, but it wasn't currently coming off and the deadline to bring it back had passed. After everything we had already gone through, this response was extremely disappointing. The lenses cost over $500, and the store was aware that my daughter lives out of province and that travelling to Mississauga was difficult because of my health circumstances. The frustrating part is that my daughter later went to another optical retailer to have lenses put into another pair of frames. The difference in service was remarkable. They had the lenses fitted within a couple of days, with none of the issues we experienced at LensCrafters. My daughter loved her Bvlgari frames and went through all of this because she wanted to make them work. It is extremely disappointing that after spending over $500 and making multiple attempts to resolve the problems, she is now left with glasses that she cannot reasonably rely on. I am asking LensCrafters to please review this situation based on the full history rather than simply referring to the return deadline. There were repeated problems with these lenses from the beginning, multiple attempts were made to correct them, and the final fitting issue was identified by another optometrist. We paid over $500 expecting properly made and properly fitted prescription lenses. At this point, I believe LensCrafters should take responsibility for finding a reasonable solution, whether that means replacing the defective lenses/fitting at no additional cost or providing an appropriate refund/credit toward having them properly replaced. I hope someone from LensCrafters will take the time to review the complete history of this purchase and help resolve this matter fairly.
• TP

  Teresa P

  Sep 17, 2026
  5.0
  We had such a wonderful experience at LensCrafters at Square One, and especially because of TJ! He was absolutely amazing from start to finish. He made the whole shopping experience so easy, positive, and enjoyable. He was incredibly friendly, knowledgeable, attentive, and genuinely took the time to help us find what we needed. You could really tell that TJ cared about making sure we had a great experience, and he went above and beyond. I actually told him I would leave a review because I truly felt he deserved the recognition. We had such a great experience and would definitely come back again — honestly, just for TJ! He was fantastic. Thank you, TJ, for making our visit such a positive one!