CJ
Caroline Joseph
3 days ago
Absolutely amazing service from Rachel. We had a small misunderstanding with the lens we received, but Rachel was quick and efficient in resolving it. She was very welcoming, explained everything clearly, and made the whole process easy. Excellent customer service — highly appreciated!
Wonderful friendly and efficient service!!!
The manager that worked with me on Sat June 20th etween 11:30-12:30pm, she is the best!!!! Deserves a nice raise!
RK
Robert Kloepfer
Jun 17, 2026
The experience was great. It couldn’t have been better. All my questions were asked, and I did so much research. I also got a great deal better than any of the competition
I had a great experience at LensCrafters thanks to Ellie. She kindly tightened my sunglasses for me at no charge and was friendly, professional, and very helpful throughout the visit. It’s refreshing to receive such excellent customer service for something so simple. Thank you, Ellie, for your kindness and attention to detail. I really appreciate your help and would highly recommend this location!
ML
Michelle Lovell
Jun 2, 2026
Shy & Rachel were very helpful and went above and beyond to make sure color and style was perfect.
The owner was there and came over to make sure all was well.
She is very lucky to have staff who truly care about the results and love what they do .A person who I thought was a customer asked to see my selection , introduced herself as another employee of another Lens Crafters and wanted to give her opinion also. WOW! Where ever you looked within the store there were smiling faces. Very happy customers.