LensCrafters

Avis

• JC

  Jeff Couvillon

  1 day ago
  5.0
  Dr Cendrowski was very helpful and informative! Shy helped me pick out lenses and frames and she is amazing! Very helpful and sweet. I was hoping to see her there after an amazing experience my daughter and I had with her last year! Shy is exactly what that store needs! N thank-you!
• PM

  Peace Man

  Aug 11, 2026
  5.0
  Thank you so much, Mr. Jeevith! We truly appreciate your professionalism, patience, and kindness while helping my son choose his glasses. You took the time to understand what he needed and made the whole experience comfortable and enjoyable for him. He is very happy with his new glasses! We were truly lucky to have been assisted by such a wonderful person. You truly showed us that exceptional service is priceless. Your genuine care, patience, and attention to detail made all the difference. Thank you again for the outstanding service. We sincerely appreciate everything you did and would highly recommend you to anyone looking for excellent service and genuine care.
• SC

  Shelley Coletti

  Aug 9, 2026
  5.0
  The customer Service was awesome. A new young hire was there serving us but we didn't know that. We found out later from his boss who was lovely. He knew his stuff and directed us to the choice we liked. He gave us no pressure and was completely patient. His first letter started with an S. He is kind and just the best.
• SK

  sandeep kaur

  Aug 8, 2026
  5.0
  I had an absolutely wonderful experience at LensCrafters in White Oaks Mall, London, and I especially want to recognize Rachel for her exceptional customer service! Rachel was incredibly helpful throughout the entire process. She took the time to understand my budget, helped me choose frames that suited me, and guided me through the different lens options without ever making me feel rushed or pressured. She patiently answered all of my questions and explained everything clearly, which made the whole experience so easy and comfortable. What impressed me the most was how calm, patient, knowledgeable, and genuinely caring Rachel was. She has exceptional customer service skills and went above and beyond to make sure I was happy and confident with my choices. Her professionalism and attention to detail truly stood out. It is rare to come across someone who is not only extremely talented at what they do but also makes customers feel so valued and respected. Rachel is definitely an asset to LensCrafters, and I would highly recommend her to anyone looking for a positive and stress-free eyewear shopping experience. Thank you, Rachel, for your outstanding service! You made my experience truly exceptional.
• HP

  Hernando Pulido

  Jul 30, 2026
  1.0
  I spent $1000 in frame and glasses in the store and they don’t even have the courtesy to give away a lens cleaner. Most other companies include that. Also bought the meta glasses. They don’t even have the courtesy to explain how to operate them, how to download the app, nothing. So sad to see such a low customer service. My son in law also had a but experienced with them. He had to pay out of his pocket for an item that it was under warranty. I think they can be do way way better experience there. They’re not cheap. Honestly the only cheap item they have on the store is the customer service part.