LensCrafters

Avis

• RS

  Ruchir Shukla

  3 days ago
  5.0
  I had a great experience at LensCrafters! The employee Dhara was very friendly, professional, and helpful throughout the process. They took the time to understand my needs, answered all my questions patiently, and provided excellent customer service. I really appreciated their attention to detail and willingness to help me find the right option. Their positive attitude made the entire experience smooth and enjoyable. Thank you for the outstanding service! Highly recommend LensCrafters.
• EK

  Egide Kalisa

  Sep 22, 2026
  1.0
  Very disappointing experience. I brought my family member for an eye exam and we wanted to use an existing LensCrafters frame and simply purchase the prescribed lenses. Despite asking several times actual final price, we were not given a clear price for the lenses alone. Instead, the discussion kept shifting toward buying a new frame and more expensive lens options, with claims that discounts would make the total price similar. We were eventually told the lenses alone could cost over $630. We paid $169 for the eye exam and left without purchasing lenses because We could not get a straightforward answer to a simple question: How much will the prescribed lenses cost if we use our own frame? Customers deserve transparent pricing and should not feel pressured to buy a new frame when they already have one.
• VE

  Victor Emmanuel

  Sep 22, 2026
  5.0
  I had a wonderful experience with Preet. She was such a kind, friendly, and helpful sales executive. She explained all the offers very patiently and clearly, making sure I understood everything without feeling rushed. She also provided a very good discount, which made the experience even better. I truly appreciate her excellent customer service and professionalism. Highly recommended!
• TG

  Tracy G

  Sep 19, 2026
  5.0
  My daughter and I came into LensCrafters as I was looking for some new glasses. I was very nervous as I had to take the leap to multi focal lenses. Alana was there to help out. She was very friendly and informative. She helped with selection and suggestions. When I found a pair that I wanted she explained all my options for lenses and answered all the questions we had in detail and didn’t make me feel pressured to buy at all. She even switched my daughters lenses into her new frames (she is one happy girl) Alana definitely deserves a bonus or a pizza party 😃 Thanks for your help Alana
• EV

  Eduardo Villacorta

  Sep 15, 2026
  1.0
  Think twice before trusting this location with your prescription. I've bought glasses from several LensCrafters across Ontario and never had an issue until this store got my prescription wrong on a brand new pair. What should have been a quick fix turned into two in person visits and a frustrating phone call, all in one week. The first time I came in, a supervisor told me I'd have to wait 7 days before they'd even address it, even though the lenses were clearly not made correctly. I made a special trip back on a Saturday, only to learn the eye doctor doesn't work weekends. Nobody mentioned that beforehand. William then told me I could book any weekday appointment up until 6:20 PM, so I planned around that. When I called Monday to sort things out, Joycelyn rushed through the conversation and didn't seem to grasp that this whole mess was caused by their own mistake, not something I created. I'm moving out of the city in a couple of weeks, and I was told that if the glasses weren't corrected in time, they'd just mail them to my new address. That's not a solution. That's a store hoping the problem disappears with the customer. I finally have a re exam booked for February 21st and I'm hoping it gets resolved before I leave town. Until then, I can't recommend this location. If you value your time, your prescription, and being treated like a priority rather than an inconvenience, especially with a young child to manage on top of it all, I'd look elsewhere.