LensCrafters

Avis

• VM

  Vishal Mishra

  Sep 27, 2026
  2.0
  I booked an eye exam at this LensCrafters location and initially believed the examination was being provided by LensCrafters, especially because the optometry clinic is located inside the store and I had checked the LensCrafters Google reviews before booking. Only afterward did I realize that the eye exams are actually provided by a separate business, Fallon Vision Group. Unfortunately, I was disappointed with my $145 comprehensive eye exam with Fallon Vision Group. I have posted the details of that experience on their review page, since the optometrist and examination are separate from LensCrafters. I think this relationship could be communicated much more clearly when customers are booking so they understand exactly which business is providing their eye care.
• AH

  Adam Hansen

  Sep 24, 2026
  5.0
  Great experience, didn’t take too long, very pleasant and patient staff. My first time getting glasses, and they walked me through the whole process. Great place to do eyeglass business with!
• PJ

  Patel Jaydeep

  Sep 21, 2026
  5.0
  Mackenzie was the best. I lost one of the screw from my frame during my vacation.She fixed it so quick . No question asked . She work like she mean it to help. Happy to be done before my work tomorrow
• HH

  Helen

  Sep 20, 2026
  5.0
  I had a wonderful experience with Aida at this location! She was extremely kind and knowledgeable about the different frame and lens options, and was able to educate me on what would work best for my prescription. She was extremely professional and made the entire process so seamless and comfortable for me. I would absolutely recommend asking to see her if you plan on coming to this location! She will ensure you leave looking amazing in your new frames and that you are completely satisfied with your purchase! Thank you Aida, I will definitely be back to see you in the future!
• ND

  Nona D

  Sep 3, 2026
  1.0
  My first visit to this clinic was great. The staff were so friendly that I wrote a 5-star review the same week. I have now deleted that review, and I want to explain why. The prescription was from this clinic. I bought my frame and lenses at another store, made exactly to that prescription, and I could not tolerate the glasses even for a few minutes. Dizziness and headaches from day one. I went back to raise my concern, and this second visit was completely different from the first. I waited a long time, and my concern was simply not taken seriously. The answer I got was that they would try to set up a follow-up for me, and that it would get better on its own. The same message was later repeated in an email from their manager. Meanwhile, the exam fee had already been billed to my insurance with no way to reverse it. So I was left with glasses I could not wear, and a polished, upscale-looking clinic that in practice did not seem to care. After a lot of stress and real disappointment, I decided to go elsewhere and paid out of pocket for an independent exam with a professional who actually listened. The result: my prescription was over-minused by 0.75 D in one eye and 0.50 D in the other, and a near add had been missed. My symptoms were real. The problem was never the glasses, it was the prescription, and it was never going to get better on its own. Mistakes can happen anywhere. The reason I changed my review is how I was treated once something went wrong. A quick recheck may cost them minutes. Telling me to wait cost me tension, stress, headache and struggling with my vision for several days.