LensCrafters

Avis

• SM

  Shiva Mohammadi

  Jul 26, 2026
  5.0
  Sam was incredibly friendly, professional, and helpful. He went above and beyond to help me resolve my issue, and I truly appreciate all of his support. Thanks to Sam, I had a great experience. I highly recommend him for his outstanding customer service!
• SS

  Sepehr Sobhani

  Jul 26, 2026
  5.0
  I had the best experience at LensCrafters North Vancouver, all thanks to Nasim. From the moment I walked in, she was so welcoming, knowledgeable, and genuinely invested in helping me pick out the perfect frames. She answered every single question I had and gave honest recommendations without any pressure to buy. Her patience and attention to detail made the whole process so smooth. It's rare to find customer service this great, and she's the exact reason I'll be coming back. Thank you, Nasim, for being so amazing! Highly recommend her and the whole team.
• SS

  Shahrzad S

  Jul 26, 2026
  5.0
  ⭐⭐⭐⭐⭐ We had such a great experience at LensCrafters! The optometrist was thorough, professional, and took the time to answer all of our questions, making the eye exam comfortable and informative. A special thank you to Elaheh, who helped us choose our glasses. She was incredibly patient, knowledgeable, and genuinely cared about finding frames that suited us perfectly. She made the whole process enjoyable and stress-free, and we never felt rushed. Excellent customer service from start to finish. We left feeling confident with our new glasses and would definitely recommend LensCrafters to anyone looking for quality eye care and outstanding service. Thank you, Elaheh, for going above and beyond!
• SS

  samira sobhani

  Jul 23, 2026
  5.0
  I had an outstanding experience, and I would like to sincerely thank Nasim for her exceptional service. From the moment I walked in, she welcomed me with such a warm, friendly, and genuine attitude that I immediately felt comfortable. She took the time to carefully adjust my glasses with remarkable patience, precision, and professionalism, making sure everything fit perfectly while taking great care to avoid any damage. Her attention to detail, technical expertise, and sincere commitment to customer satisfaction truly set her apart. It’s rare to come across someone who is not only highly skilled but also genuinely kind and passionate about providing outstanding service. Thank you, Nasim, for going above and beyond. You turned what could have been a simple visit into such a positive experience. The store is truly fortunate to have someone like you on the team, and I highly recommend asking for Nasim if you want exceptional customer care.
• RR

  reza razavi

  Jul 20, 2026
  1.0
  I had a disappointing experience at the LensCrafters location in Park Royal today (July 20, around 5:40 PM). I came in to remove the transition coating from the glasses I had ordered the day before. I had already called the store that morning, and another staff member confirmed that I could come in that day to have it changed and receive a refund for the transition option. Unfortunately, the staff member who assisted me, Nasim, was in a rush, not welcoming, and did not seem interested in helping. She first told me I would have to come back the next day to speak with the manager, despite my explaining that I had already been told to come in that day. Thankfully, another employee was able to make the change right away without any issues. When processing the refund, the first payment terminal didn’t work. Nasim immediately told me I would have to return another day with my physical card. I noticed there was a second payment terminal and asked if we could try it instead. We did, and the refund went through successfully. My concern is not the technical issues—it is the lack of customer service and willingness to help. I hope the management provides additional customer service training so that future customers receive a more positive and solution-focused experience.