LensCrafters

Avis

• JF

  Janice Freeman

  5 days ago
  5.0
  Amin was kind and efficient in replacing the nose piece on my glasses for FREE! I am from out of town, so it was lovely to be treated so well by this technician and this company who may never see me again.
• EL

  Eric Luchies

  6 days ago
  5.0
  Madhav was awesome! I was buying my first pair of adult glasses and he gave me lots of options and found me exactly what I wanted!! I will for sure be back!
• TR

  Trishna Rai

  Aug 14, 2026
  5.0
  I had an excellent experience at LensCrafters in Mayfair Mall. I stopped in to see if they could repair my husband’s sunglasses, and Kunal was extremely friendly, professional, and genuinely helpful. He fixed the sunglasses for me on the spot and didn’t charge me anything. I really appreciated his kindness and excellent customer service. Kunal went above and beyond to help me, and I truly appreciate it. I highly recommend the LensCrafters at Mayfair Mall and will definitely be back!
• SP

  Style P

  Aug 11, 2026
  1.0
  Unfortunately, my experience with the customer service from Lenscrafter Mayfair Mall was very disappointing. The staff were not very helpful or responsive, and I felt that my concerns were not taken seriously. I expected better communication. I hope management takes this feedback seriously and works on improving the customer service experience for future customers. Situation: Picked up the new eyeglasses that was delivered to the Mayfair location, lens has scratches so we asked them to replace it. Female associate told us they will send an email once they receive the replacement. We haven’t heard from them x 3 weeks. No email or notice to follow up. We called the location. Phone rings for good 30 mins no one is answering for 30 mins. Find out after from one of the associates that they cancelled the order for some reason. No reason has been provided to us. Now they said we have to drop off the eyeglasses again so they will send it back to the Vancouver Lenscrafter location to their lab then we will have to wait for another 2 weeks or so. It is not a prescription glass, it is just a normal sunglasses that doesnt need any prescription. Staff takes so much time looking for orders. Disorganized and time consumming process compare to other location. Very inconvenient service compare to other locations.
• MR

  Merin Rose

  Jul 25, 2026
  1.0
  I visited this store for an exchange, but it turned into a very disappointing experience. The staff member was extremely rude from the moment we arrived and maintained an angry, unfriendly attitude throughout the interaction. We were made to wait for a long time, and the entire process wasted a lot of our time. Instead of helping us, the staff was unprofessional and disrespectful. Customer service like this is unacceptable. I would not recommend this location.