LensCrafters

Avis

• NW

  Nathan Wong

  Oct 22, 2026
  5.0
  Cliff fixed my glasses without any charge. I went to other stores and no one could fix them. Thank you Cliff for saving my glasses. They were present from my mom so you made my day.
• KE

  K E

  Oct 22, 2026
  2.0
  I’ve been to around four different LensCrafters locations, and this one has by far the worst customer service I’ve experienced. When you walk in, no one really greets you or asks if you need help. It wasn’t even busy, yet I literally had to walk up to a representative and approach them myself just to get noticed and receive assistance. As a customer, I shouldn’t have to go out of my way just to get someone to help me. I also think that as eyewear representatives, the staff should be more knowledgeable and helpful when it comes to recommending glasses. They should be able to give honest opinions about different frame shapes, what suits someone’s face, and what would be comfortable for everyday wear. Glasses are something people wear almost all the time, so having someone who can properly guide you in choosing the right pair really matters. What disappointed me even more was that the salesperson noticed my nose pads were dirty but didn’t even offer to replace them. At other LensCrafters locations I’ve visited, the staff have always been friendly, attentive, and willing to offer little services like that without me having to ask. It honestly feels like the staff here only care about helping you if you’re planning to buy something. Otherwise, you’re pretty much ignored. I’ve had good experiences at other LensCrafters branches, so I know their customer service can be much better. Unfortunately, this location really fell short of my expectations. I hope they improve their customer service because buying glasses should be a comfortable and helpful experience, not one where you feel like you have to chase someone down just to get assistance.
• ML

  Mark L

  Oct 16, 2026
  5.0
  Very friendly and welcoming staff. Cliff helped put my new lenses on my old frames. He got it done super quickly!
• DG

  Dylan Goddard

  Oct 12, 2026
  5.0
  Excellent service! Came in with a small repair and they fixed my glasses right away!
• PM

  Paolo Macapagal

  Sep 30, 2026
  5.0
  Saadia was great in helping my enitre family with our glasses! She was patient and answered all of our questions. Amazing customer service! We will be back at Lenscrafters for our future eye wear needs.