LensCrafters

Avis

• CZ

  Christine Z

  Aug 15, 2026
  5.0
  Lab manager Cliff gave us a great service. He also fixed my Chanel glasses later. I will bring my husband to this location next month.
• NW

  Nathan Wong

  Aug 12, 2026
  5.0
  My frame was broken and they fixed it right away without any charge. I’m really happy with the service. They even cleaned my lenses
• NE

  Nihindu E

  Aug 10, 2026
  1.0
  If I could give 0 stars I would, I've come here for almost 6 years to get glasses and thus far I've had nothing but the best experience. Unfortunately though this is now not the case they are advertised only as closing at 9pm I got there at 845 to pick up my glasses not to shop just to pick up but low and behold the gate was shut and they were closed. Yes I got there late but 15 mins earlier for closing just doesn't make sense they either need to change what time they close on google or stay open until the advertised time.
• MM

  M

  Jul 26, 2026
  5.0
  I had an absolutely wonderful experience at the Richmond Centre LensCrafters, all thanks to Saadia! From the moment I walked in, she welcomed me with such warmth and kindness. Saadia is the definition of a true professional. She was incredibly efficient, knowledgeable, and helped me find exactly what I needed without any delay. Her exceptional customer service made the entire process seamless and enjoyable. Thank you, Saadia, for your amazing help and care! I highly recommend this location
• DH

  dhanush hari

  Jul 26, 2026
  1.0
  THE WORST STORE I HAVE EVER SEEN IN CANADA. Ordered a pair of sunglasses to be “picked up” in store - The order says “delivered” and the photo uploaded confirms the package right on the desk inside LensCrafters. YET somehow the order is missing & I was offered to order a new pair from them. I agreed , and to my surprise when my newly ordered glasses arrived - I went to pick them up and they say “ My item is missing “ This IS RIDICULOUS! The worst management ever seen here & the associate working here - Not sure his name . He is An Asian employee with glasses working on Sunday July 26 at 11 AM IS THE WORST . ZERO CUSTOMER SERVICE SKILLS , He does not know how to talk to people in a polite way , very rude & does not know of the products in store. I would kindly ask the higher management from LensCrafters to please look into this . 1) The store should be more organised just to avoid such problems with something as basic as a “online pickup” 2) The team here needs to be trained , coached in terms of customer service, operations. PS - This not only happened to me but also 3 other customers while I was waiting for pickup.