LensCrafters

Avis

• JJ

  Jaezel

  4 days ago
  5.0
  I went in to get glasses for my family yesterday. We took too long to select and went back and forth many times, but Ranjet was patient throughout the process and even gave a good deal where we were able to get 2 frames under benefits even though they were busy at that time. I appreciate your help
• OP

  Oleksandr Palamar

  5 days ago
  5.0
  I had an amazing experience at LensCrafters thanks to Ranjeet Singh. I will admit, I was incredibly finicky and took a long time to choose the perfect pair of sunglasses. Ranjeet was remarkably patient, knowledgeable, and professional throughout the entire process. He listened closely to what I wanted, offered great recommendations, and never made me feel rushed. If you want top-tier service and someone who genuinely cares about finding the right fit for you, ask for Ranjeet!
• MM

  Mark MacCrimmon

  Aug 10, 2026
  5.0
  Visited and was helped by Shawn/Sean to find multiple pairs of glasses. He knew about all the styles they carried (of which there were probably hundreds), and instantly found me great fits based on my preferences and what would suit me best. If you need to find your style, he's your guy. Excellent service.
• YB

  Yuusuna Bii

  Aug 7, 2026
  2.0
  I am extremely disappointed by the level of service I received during my visit to this location today at approximately 11:00 a.m. I came in simply to pick up an order and expected a basic level of courtesy and professionalism! At the time, there appeared to be three employees on the sales floor. Two were assisting other clients, so I approached the third employee, a male wearing a blazer, intending to ask for assistance with my order. Instead of acknowledging me or letting me know he would be with me shortly, he made eye contact, looked at me, and then deliberately avoided and ignored me. What made this experience even more upsetting was that, moments later, a couple entered the store and that same employee immediately approached and assisted them, despite having just ignored my request for help. This left me feeling completely disrespected and singled out. There was no explanation, no acknowledgment, and no attempt to assist me. As a result, I was left waiting for nearly 10 minutes until another employee, who had just finished helping a different customer, was finally able to assist me. I appreciate that employee's professionalism, but it does not excuse the unacceptable conduct of the other staff member. This experience was frustrating, disrespectful, and far below the standard of customer service I would expect from any store. I hope this matter is taken seriously and addressed appropriately, as no customer should be made to feel ignored or treated as though they are less deserving of assistance than others.
• MM

  Mairu Mohan

  Jul 25, 2026
  5.0
  We’ve always had an excellent experience at LensCrafters, and this visit was no exception. A special thank you to Aibin for helping our family choose eyeglasses and the right lenses for our kids. He was knowledgeable, and attentive throughout the entire process. He took the time to understand our needs, explained the different lens options clearly, and made thoughtful recommendations. Outstanding customer service like this is why we keep coming back to LensCrafters. Thank you, Aibin, for going above and beyond we truly appreciate your help and highly recommend both him and the LensCrafters team!