LensCrafters

Avis

• AD

  Ariel Duno

  6 days ago
  5.0
  Jasmina assisted me at LensCrafters and was very approachable, friendly, and helpful throughout the process. Even on busy days, she remained professional, attentive, and took the time to ensure I received excellent service.
• VS

  Vela Swan

  Jun 10, 2026
  1.0
  Store manager in west Edmonton mall is rude dismissive unpleasant and on rush all the time. I paid a hefty price for the glasses and she was just rushing and very rude. Always cutting me off when i speak. She never apologized when she broke my glasses when adjusting total waste of time when i have to wait again for my glasses. She cant handle stress at all and your store is always busy not enough staff to welcome guest. Ill rather go to mujosh staff are more welcoming. If you guys keep this up goodluck .
• MG

  Marilyn Ginn

  Jun 5, 2026
  5.0
  First time purchasing through LensCrafters. It was a great experience. Parastoo, a licensed optician helped me choose the right Meta glasses for my face. She was very informative, and knowledgeable, helpful, charming and a wonderful person to help me choose glasses. A great experience all the way around. Would purchase from them again
• MM

  Mohammad Mokari

  May 30, 2026
  5.0
  I had a great experience thanks to Mr. Darani. Even though he was very busy and it was near the end of the business day, he took the time to help me with patience, kindness, and professionalism. He carefully guided me through the selection process and helped me find a pair of eyeglass frames that I truly liked. His expertise, friendly attitude, and excellent customer service made the whole experience enjoyable. I really appreciate his help and would highly recommend him to anyone looking for professional and personalized assistance. Thank you, Mr. Darani!
• SH

  Shahiem Hartley

  May 24, 2026
  1.0
  This was hands down the worst customer service experience I have had in a long time. I called on Saturday at 2:30 PM MST to the Westgate Mall second floor branch to confirm a specific model was in stock before coming in. The staff member I spoke with was shockingly rude — she repeatedly cut me off, shouted at me, and questioned whether I had the correct model number, which I did, as I purchased it at another branch today. After being treated this way three times, I had no choice but to end the call. Management must addresses this, as this kind of behaviour has no place in customer service. Addendum : 2 weeks later and still waiting for the manager to email or call me.