LensCrafters

Avis

• SP

  Sherri Pillott

  3 days ago
  5.0
  "Highly recommend seeing David at the Chinook Mall LensCrafters! He helped me out with my new glasses and made the entire experience seamless. • Professional & Honest: Gave great, straightforward advice. • Super Efficient: His strong knowledge made the process quick and painless. If you need glasses, go see David!"
• TD

  Tina D

  4 days ago
  5.0
  This is the first time I have purchased glasses at LensCrafters and it went very well. I was not rushed and all of my questions were answered. I spent a little more than I would have liked, however I could have looked for a more reasonable frame to pair down the cost. I was shown many options and everything was explained in detail.
• TB

  Trinity Burrows

  4 days ago
  5.0
  Do you ever have one of those weeks were everything goes wrong? That was how I was feeling when I entered lenscrafters but I DEFINITELY didnt leave feeling that way. My family and I all had eye exams and in need of new glasses especially me since I had broken mine 6 days before and haven't been able to see for that entire time. Upon entering we were greeted by a lovely lady in a long cardigan ( I wish I had gotten her name) she helped me and my son look fir a couple frames then held them until we were done our exams. Thank you for your kindness cardigan lady!!!! After our exams performed by the kind and patient dr. Allison Wright, she's incredible!!! We were introduced to the gentleman that would be helping us for the next hourish.... Benjamin Yap. But he introduced himself to us as Ben. MY GAWD... WHAT A SAINT! We had found my son his new frames and got him all sorted while I frantically and indecisively looked for frames for myself. He showed nothing but patience and kindness towards me the entire time, picking out frames I hadn't seen and giving his honest opinion about each and every one. He never once showed signs of annoyance and just smiled every time i apologized for my mood that day. 900 frames tried on, a whole bunch of tears *from me, and a quick walk around the mall. I have found the perfect glasses and couldn't be happier. He has gone above and beyond for me so I only have to wait 2 days instead of two weeks to be able to see again. From the receptionists, pre-screeners, doctors behind the scenes to the amazing staff dealing with crazy people like me, its a great experience from start to finish. But a special thanks to Ben... I would not have made it through that without you!!!!!
• AL

  A L

  Sep 28, 2026
  1.0
  Today I decided to visit LensCrafters at chinook due to I had looked at their website and thought it would be a good option for me to pick some frames. I don’t usually wear glasses so this was a new experience for me. Frames are hard for me to find as I have distinct features and glasses/sunglasses are hard for me to wear. I went in, no greeting from ANYONE, although still continued to look around. I alway give the benefit of the doubt and thought that they were busy and would come say hi at some point. I started looking at frames, trying them on and putting each one back. Still no greeting. I went around the store again, trying on and putting back. At this point im in the store for 15-20 min, nothing from the staff. I watched them care for the customers who were coming in to pick up their glasses, but not the one person needed to purchase, and even watched them try on frames for themselves. And you might ask, maybe they thought I was there to look, nope, I was there to purchase. And I needed help. Could I have asked for it, yes, although when I left, I went to two other places and they helped me instantly. So LensCrafters staff, do better. Instead I took my $1000 purchase else where
• FF

  Fenny

  Sep 23, 2026
  1.0
  Very poor service. I saw a few frames online and came into the store to see how they’d fit but no one was willing to help me and I was told to “just look around” even though I specifically asked for help and showed them screenshots of the frames I wanted to try on. I went all the way to the store to find specific frames not just to look around and be ignored. People that came before and after me were helped and given opinions while they tried on different frames. Very disappointing and a waste of time.