LensCrafters

Avis

• JS

  Jawahar Singh

  6 days ago
  5.0
  LensCrafters fixed my glasses completely free of charge and made them look brand new again. Really impressed with the service and the quality of the repair. Highly recommend!
• KK

  Kim KimieKim

  Sep 26, 2026
  5.0
  We had such a wonderful experience at LensCrafters from start to finish! The eye doctor was incredibly kind, patient, and professional. It was clear that they have years of experience, and they immediately made me feel at ease. They took the time to explain everything clearly and answered all of my questions, even taking the time to explain things again until I fully understood. The office also had very advanced equipment, which gave me a lot of confidence that I was receiving a thorough and up-to-date eye exam. The experience continued to be just as positive when we went to choose glasses. The sales associate was so kind, patient, and understanding. We explained upfront that we didn't have money to spend and would be purchasing our glasses using our benefits only. Instead of making us feel uncomfortable or embarrassed, she simply guided us toward the options that would work within our benefits. I really appreciated how respectfully and naturally she handled it. She also took the time to help us choose frames based on our favourite shapes and what complemented our skin tone. She offered helpful suggestions without being pushy, and we ended up feeling really happy with our choices. Everyone made us feel comfortable, respected, and genuinely cared for. From the eye exam to picking out our glasses, it was a great experience. We are very happy with our glasses and would absolutely recommend this LensCrafters location!
• MT

  Mayacine Thiam

  Sep 6, 2026
  1.0
  Tanjor is horrible, she was not a good saler; her response was short and she didn't provide any options, she told us LensCrafters wouldn't take our insurance which was not true. I ended up going to Costco to buy my glasses. However when we went back to the store Aaron helped my wife, Aaron was very helpful and took the time to submit her the bills directly to our insurance without us having to pay at front.
• RA

  Rose Agua

  Aug 30, 2026
  5.0
  I came to LensCrafters last Friday for an eye checkup, and the doctor and staff were already so welcoming and gentle. Today, I came back just to ask if they repair eyeglasses. I asked a lovely lady named Stacey, and instead of simply telling me whether they did, she kindly offered to fix them for free! I gave her both my eyeglasses and sunglasses because the screws were missing and the frames had come apart. I was honestly stunned that she was willing to help without charging me anything. Stacey was so kind, friendly, and accommodating. I could tell she was busy and already working on something else, but she still stopped what she was doing and took the time to help me. It may seem like a small thing, but kindness like this really makes a difference. Thank you, Stacey, for your generosity and for making my day! ❤️
• LV

  Lyka Mariz Valencia

  Aug 27, 2026
  1.0
  I visited LensCrafters at Sunridge Mall yesterday for the first time, and unfortunately, my experience was disappointing. When I arrived, I lined up at the front and was told by the lady staff member to wait. When she came back, I mentioned that I had an eye exam appointment, and she told me that I was supposed to go inside. Since this was my first time at this location, I had no way of knowing that. I also felt embarrassed because there was a line of customers behind me, and the way I was told made me feel like I should have already known where to go. I wish she had simply asked me when I first arrived what I was there for. After my eye exam, I went to the front because I was planning to purchase glasses. Unfortunately, the staff member assisting me seemed unhappy to help me. I asked several questions but didn't really get the answers I was looking for, and some of the responses came across as rude and dismissive. I understand that it was getting close to closing time, but I was there because of a scheduled appointment and was genuinely planning to purchase glasses. In the end, I felt uncomfortable enough that I decided not to buy anything and just left the store. The customer service at the front made my first experience at this location disappointing.