NI
NISHANT INGLE
May 31, 2026
Hi, I visited Subway Westmount today to get the Meal of the Day. When placing my order, I specifically asked the employee at the front for the Meal of the Day deal. However, I was charged separately for the sandwich and drink instead of receiving the advertised meal deal.
Assuming it was an honest mistake, I politely asked for a refund so the order could be processed correctly under the deal. Unfortunately, my request was denied. I explained that I had clearly asked for the Meal of the Day and that the incorrect charge was not my fault, but no effort was made to resolve the issue.
The disappointing part is that I wasn't even planning to order chicken—I only chose it because it was included in the deal. I expected at least a refund, a price adjustment, or some attempt to correct the mistake. Instead, I left feeling frustrated and disappointed by the customer service.
Overall, this was a very poor experience, and I hope the staff receive better training on promotions and customer service in the future.