When I visited this Subway location, I was genuinely shocked by the level of dirt, poor customer service, complete disregard for customers’ requests, and the extremely rude attitude of the person who appeared to be the owner.
They do not accept promotions that Subway itself offers through the app, and they seem to do everything they can to avoid giving customers any discounts. They also never answer their phone when customers try to place an order.
The store itself was extremely dirty and unhygienic. While I was waiting for my sandwich, I used the restroom and was shocked by its condition. It was disgustingly dirty, and the staircase was in such poor condition that it appeared to present a serious safety hazard. Given the condition of the stairs, it seemed entirely possible for someone to fall and suffer a serious injury.
The older man who appeared to be the owner was preparing the sandwiches himself. He was not wearing gloves while handling the food, and he repeatedly tried to put significantly less of the ingredients than what I would reasonably expect from a standard Subway sandwich.
I will provide photos so you can see for yourself. Please look at the sandwich and tell me honestly whether this is what a customer should receive after paying at least $10 for it.
What was even more unacceptable was his response when I complained. Instead of addressing the issue professionally, he responded in an extremely rude and disrespectful manner and essentially told me that it was not profitable for him to put more ingredients in the sandwich.
I am extremely disappointed with Subway’s management for allowing a location like this to operate under the Subway name and represent the brand in this manner. The level of cleanliness, food handling, customer service, and apparent disregard for basic safety standards at this location is completely unacceptable.
I strongly urge Subway to investigate this location, including its food handling practices, cleanliness, restroom and staircase safety, treatment of customers, and its refusal to honor promotions offered through the Subway app.
This is not simply a complaint about the amount of ingredients in a sandwich. It is a serious concern about hygiene, food handling, customer safety, and the way customers are being treated while representing the Subway brand.