The worst customer service experience I’ve ever had.
The employee was a man with tan/brown skin and a beard. I understand that I came in around 6:45 p.m., only 10–15 minutes before closing, so I can understand that he may have been tired. However, being able to customize the ingredients and portions is supposed to be one of Subway’s advantages, yet he completely ignored my questions.
When I asked, “Is that okay?” he responded bluntly, “I got it!” At that point, I was already extremely uncomfortable. Then, even though I was speaking at a completely normal volume, he repeatedly responded with “Huh?” in an annoyed, dismissive tone. I also work in customer service, and even when I can’t hear a customer clearly, I would never respond with “Huh?” in such a rude and annoyed manner.
On top of that, I initially asked him, “I’d like a sandwich that has ○○ and ○○ in it. Do you have any recommendations?” Of course, he didn’t give me any recommendations. Then, after he had already started making the sandwich, he told me that this location didn’t have ○○ available. This could have easily been avoided if he had simply listened to my question in the first place.
The food itself was no different from other Subway locations, and perhaps the other employees at this location provide better service. However, as long as this particular employee is working there, I will never come back to this Subway.
If you don’t want your experience to be ruined by rude customer service, I would recommend going somewhere else.
Absolutely terrible customer service.