Subway

Avis

• KR

  Karen Rivera

  Jun 13, 2026
  1.0
  Terrible experience today, June 13, 2026, at the Subway located in Dufferin Mall around 4:21 p.m. I purchased only a turkey and cheese sandwich. After completing my payment, the employee insisted that I had not paid and would not allow me to take my sandwich because, according to him, the transaction was not mine. I repeatedly showed him the payment confirmation on my phone, which clearly displayed the amount charged and the exact time of the transaction. Despite holding the receipt in his hand and seeing the proof of payment on my screen, he continued to claim that the card number did not match and insisted on seeing additional information from my bank account. This was completely inappropriate and unjustifiable. What made the situation even worse was that he expected me to pay for the sandwich a second time. At that point, I told him that I no longer wanted the sandwich because of the unpleasant experience and asked for a refund. He refused and then claimed that the $9.93 I had been charged was for a combo meal. I responded that if I had paid for a combo, then I should receive the full combo. However, he then contradicted himself and said he could not give me a combo because my order was only a turkey sandwich, which cost less. So first he justified the charge by saying it was for a combo, then he claimed it was not a combo at all. None of his explanations were consistent, and no reasonable solution was offered. The employee appeared confused throughout the interaction and was not being coherent with his statements. Instead of acknowledging the mistake and resolving the issue, he continued arguing despite the clear proof of payment. To make matters worse, neither he nor the other employee present offered any apology for the inconvenience or the way I was treated. The quality of the food was also disappointing, as the turkey did not seem fresh. I wasted time, money, and was treated unfairly as a paying customer. I do not recommend this location and hope management addresses these serious customer service issues so that other customers do not have to go through a similar experience. I also asked for the name of the employee involved in this incident so I could properly report what happened. Unfortunately, his coworker refused to provide it and appeared to cover for him instead of helping resolve the situation professionally. That level of customer service is unacceptable. I am attaching a photo along with the date and time of my transaction so that management can identify exactly who was working at that moment and review how this situation was handled. I hope the owners and managers take this complaint seriously and address the poor service provided by their staff.
• CS

  Chris Szilagyi

  Apr 27, 2026
  1.0
  Not participating in any promotions
• IR

  Ishan Rakholiya

  Mar 20, 2026
  1.0
  So rude and has got no patience and doesn’t even know how to talk to people
• AS

  Amir Ali Shahriaree

  Mar 19, 2026
  5.0
  Please don’t close this store. We have a lot of memories here. Please change your mind. We support your business and would love to see you stay open
• RB

  Ryan Brough

  Mar 17, 2026
  1.0
  The guy that works there is ALWAYS on his phone. He looks at you then goes back to texting for 30-40 seconds then makes your sandwich. I’ve experienced this 3 times. I’m Never going back.