Very Disappointing and Disrespectful Customer Service from a Female Employee
I had a very disappointing experience at this Subway on September 16 around 7:10 PM. There were two of us, and unfortunately, the employee serving us was extremely rude and spoke to me in a loud and disrespectful manner.
We started ordering two subs. The first sub was a ham, cheese, and bacon sub, which she put in the toaster. For my sub, I politely asked her to change her gloves because I do not eat bacon. She changed her gloves, but appeared visibly frustrated and asked me in a very loud tone, “What do you want in it?” I explained that I wanted tuna and cheese. She then took the first sub out of the toaster and put my sub in.
The person with me does not like tuna, so when it was time to prepare his sub, he also politely asked her to change her gloves and explained that he did not eat tuna. She responded loudly, “Okay,” and again asked what he wanted in his sub. She then prepared it with the vegetables and sauces he requested.
While I was choosing a bottle from the refrigerator, I heard her loudly asking, “What do you want to add?” I stopped what I was doing and went back to her side. I politely asked, “Have you changed your gloves?” because I wanted to make sure there was no cross-contamination, especially since I had already clearly told her that I do not eat bacon.
Instead of simply answering my question, she yelled at me and said, “I have already changed four times. Do you want anything from here in your sub?”
I calmly told her that there was no need to yell at me and that I was simply a customer asking a reasonable question. I had spoken to her politely throughout the entire order. She did not respond, did not look at me, and continued preparing the food while ignoring me. She then asked again, without looking at me, what I wanted in my sub, and I simply said okay and gave her my choices of vegetables and sauce.
I understand that working in a busy restaurant can be stressful, but customers should still be treated with basic courtesy and respect. Asking an employee to change gloves because of dietary preferences should not result in being yelled at or treated with an angry attitude.
This was one of the worst restaurant experiences I have personally had. I am sharing this review so that the owner/management is aware of what happened and can address the situation appropriately. Customers deserve a respectful and comfortable experience, and good customer service is also important for the long-term success of the business.
I hope management takes this feedback seriously and ensures that customers are treated respectfully in the future.
Thank you.