⭐☆☆☆☆
I am extremely disappointed with both my experience at this KFC/Taco Bell location and the complete lack of customer service that followed.
On July 26, 2026, at approximately 1:50 p.m., my partner and I visited this location and, while waiting for our order, witnessed another customer (a mother carrying a baby) slip on a large amount of water on the floor near the beverage station. There were wet floor signs present, but there was still a significant amount of standing water.
When our order was called, I carefully walked toward the counter, fully aware that the floor was wet, yet I still slipped in the water, landing on my knee and twisting my foot. Despite the fall occurring in full view of the front counter, no employee checked to see if I was okay, offered any assistance, or completed an incident report. My partner came to help me while staff simply handed me our order and carried on as though nothing had happened.
To make matters worse, our order was incorrect and missing items.
After returning home, my foot became swollen and extremely painful. While I hope the injury is not serious, the complete lack of concern shown by the staff was incredibly disappointing. I understand accidents can happen, but how a business responds to them says a great deal about how it values its customers.
Following the incident, I submitted a detailed complaint through KFC/Taco Bell's customer service, outlining exactly what had happened and requesting that they preserve the restaurant's CCTV footage and investigate the matter. Unfortunately, despite giving the company the opportunity to address my concerns privately, I have yet to receive any response.
I don't enjoy leaving negative reviews, but I believe other customers should be aware of my experience. I sincerely hope KFC/Taco Bell takes customer safety more seriously in the future and improves the way incidents like this are handled.