NC
Nick Chorostecki
Sep 7, 2026
Very disappointing experience. We were initially told that an item we wanted was no longer available, only to be told by another employee later that they actually still carry it.
I completely understand that mistakes happen, especially when staff are training, and there were some positives—the employee at the window was friendly, and they were generous with the extra sauces we requested.
Unfortunately, the problems kept adding up. My drink was only about three-quarters full, and my Crunchwrap Supreme tasted burnt from the first bite. I was hungry, so I tried to eat it anyway, but near the end I pulled a very large hair out of it. At that point, I obviously couldn’t continue eating it.
Between the incorrect information, the underfilled drink, the burnt food, and especially the hair, neither of us ended up finishing our meals.
I tried twice to contact Taco Bell directly through their website before leaving a public review, but their contact form returned a server error both times.