Subway

Avis

• MP

  M Paradis

  5 days ago
  1.0
  I will let you judge this establishment for yourself: Very late Friday night, into Sat. I was trying to look up the Rewards Specials on the Subway App. The App was playing up and when it kick back in, I got a message that the Reorder had gone thru??? Not knowing what had happen, I verified the history and it said that there was indeed a transaction that went thru. I immediately tried to call the location to tell them to cancel the order as it was a system glitz. I had never been asked to confirm the purchase or even enter a form of payment (I assume it took the payment method from memory as Subway forces you to keep your CC in the App after the first purchase). I called 4 times and no one answered. The 5 time the owner answered and told me he could not do anything right now as he was not at the location and that I should go to the location to resolve it. The next day Sat noon, I went to the store and the server called Hashman had no interest in trying to resolve anything. He said he could not do a refund or cancellation or even apply any of the Rewards special. Either I took something I never ordered at full price or he would place the bowl in the fridge and the manager would sort it out on Monday. So I returned on Monday, to meet the less than cordial & courteous manager. First, she informed me that she had thrown out the bowl! She made up her story as she went along. When I asked for a refunds, discount or bowl she responded that she was not authorized to do a disount or refund. Really? Then she asks me to leave my name & number and the owner would contact me. How about a call from Mary Poppins instead? Yes, of course send your customer in circles to wear them down. It all seemed quite rehearsed. I asked her to call the owner. The owner (of 12 Subway franchises) arrived and as if it was even possible he was even less cooperative than the first two!!! I explained to him the situation, that I had used the App extensively in the past as I had spent close to $1K last year on it. He tells me that the App is the responsability of Subway Canada, not him and that he was also not authorized to apply a discount or refund! A first class comedy act. I said sir, please have some good faith so we can try to reolve this. His response in front of 5-6 other clients was : 'Sir, I do not have any good faith. I have zero good faith!!! Now leave my store now!' It is quite sad to see that in 2026 we still have people acting like this for a $14 sandwich. That is not the Canadian culture I know. Sad and scary. Need I say anything else.....
• MA

  M A

  5 days ago
  1.0
  I was very disappointed with the service. The employee taking my order had an AirPod in and was having a personal phone conversation with a friend while serving me. They were clearly distracted and rushing through my order.
• OL

  Océane Lupien-Lorquet

  Jul 25, 2026
  5.0
  I order here for my lunches and they have great service and great food! I love their cookies!!
• OG

  Oops Gaming

  Jul 21, 2026
  5.0
  Overall, I had a great experience at this Subway. The food was fresh, the restaurant was clean, and the staff were friendly and efficient. One thing I wanted to mention is that while my friend and I were eating in the evening, three teenagers came in and started causing a disturbance. They were trying to get free food, became loud with the employees, and even threatened to leave bad reviews when they didn’t get what they wanted. The staff handled the situation very professionally and stayed calm and respectful throughout. They deserve credit for dealing with it so well while continuing to provide great service. I’d definitely come back.
• IF

  Ib Free

  Jul 20, 2026
  1.0
  terrible service and saw mold on cheese i wanted to scan a qr code because there was a sign that said free cookie if you review and she said she cant serve us for no reason. i said why and she started calling me cuss words and saying my parents have no shame. at the end she threatened to beat me up, mind you i am a kid.