TB
Tiffany Bishop
May 26, 2026
I feel more disappointed every time I visit this Subway location.
The customer service, organization, and overall training at this location need serious improvement. Ordering in person has become frustrating, especially when trying to customize a sub or communicate basic requests clearly. There seems to be a consistent breakdown in communication, and the experience often feels disorganized and unnecessarily difficult.
On my most recent visit, after I had already paid for my meal, I went to choose a drink and realized there were no diet or sugar-free pop options available at all. For a restaurant that promotes itself as a healthier fast-food option, this is disappointing. Sugar-free drink options are important for many customers, including diabetics and those trying to make healthier choices. This also has not been a one-time issue, as I have noticed it more than once at this location.
I also believe businesses in our community should be making a stronger effort to hire, train, and support local youth, especially with youth unemployment reportedly sitting around 14.3% in Canada. Entry-level food service jobs have traditionally been an important starting point for young people to gain customer service skills, responsibility, confidence, and work experience. When local youth are struggling to find those first opportunities, businesses like this should be part of the solution.
Customers should not have to struggle to place a simple order, customize their food, or find a basic sugar-free beverage option. This location would benefit from better staff training, improved organization, stronger customer service, and a renewed commitment to supporting local young workers.
Subway can and should do better.