LC
Luciano Capone
Sep 6, 2026
I’ve given this Taco Bell location more than enough chances, and I’m done coming back. It honestly doesn’t matter whether I order inside or go through the drive-through because there always seems to be something wrong with my order.
I’ve had items missing, been given the wrong food, had things made completely different from what I ordered, and even when I specifically ask for sauce packets, they somehow still get forgotten. At this point I feel like I have to go through the whole bag before leaving because I already expect something to be wrong.
The weekends are even worse. That seems to be when everything really falls apart. The wait is longer, the food feels even more rushed, more things are missing, and getting somebody to actually listen to what you’re saying becomes even harder. I understand weekends are busy, but being busy doesn’t mean customers should constantly get incomplete or incorrect orders. If anything, management should know weekends are busy and make sure there are enough people working and that orders are being checked properly before they go out.
The food itself has been terrible too. A lot of the time it looks like it was just thrown together. Ingredients are missing, portions are inconsistent, and special requests are not followed properly. I’ve made certain requests because of an allergy and still had them ignored. That is something I take seriously. If someone tells you they have an allergy or asks for something to be left off for a reason, you need to actually pay attention instead of just making the order however you feel like making it.
The communication here is probably one of the most frustrating parts. You can clearly explain what you want and some of the employees will just nod at you without really communicating back or confirming anything. Then you get the order and it’s still wrong. It feels like you’re talking to someone who isn’t actually listening.
The customer service isn’t much better. If you point out that something is missing or incorrect, instead of simply fixing it, you sometimes get looks or facial expressions like you’re bothering them. I’m not asking for anything special. I’m asking for the food I paid for, made the way I ordered it, and basic communication without being made to feel like I’m causing a problem for asking them to correct their own mistake.
I understand fast food gets busy and mistakes happen. I wouldn’t be writing this because of one bad experience. This has happened repeatedly, which is why it’s frustrating. When you start checking the bag every single time because you already assume something will be missing, that says a lot about the location.
Between the poor food quality, wrong and missing items, special requests not being followed, allergy-related requests not being taken seriously enough, sauces constantly being forgotten, poor communication, and the attitude when you try to get something corrected, I’ve had enough.
And if you’re thinking about coming here on a weekend, expect the experience to be even worse.
I won’t be returning to this Taco Bell location.