I visited this Subway on August 15 and had a great experience. I was very satisfied with my sandwich. The staff member made it perfectly, and it was not messy at all. I really appreciated the care she put into making it. Great service!
This review is one star only because zero stars is not an option. My experience at this location yesterday was extremely disappointing and unacceptable.
The gentleman working the night shift was unnecessarily rude and confrontational. I asked for extra mayonnaise and, even after agreeing to pay for the additional amount, he continued arguing with me. While I was preparing to pay and reaching for my wallet, he aggressively slammed my food down.
I asked him directly why he was being so hostile toward me. I was simply trying to purchase my food and leave. He then accused me of abusing him, which was completely untrue and extremely inappropriate. At no point was I abusive toward him; I was simply addressing the way I was being treated as a paying customer.
This is also not the first negative interaction I have had with this particular employee, who wears glasses and a turban. Unfortunately, this experience has left me extremely disappointed with the service at this location and has made me question whether I will return to Subway in the future.
To make matters worse, I became ill after eating the food and have been vomiting. I am very concerned about the quality and freshness of the food I was served, particularly given how unwell I became afterward.
I expect this complaint to be taken seriously and investigated. I would appreciate management reviewing what occurred, including the employee’s conduct and the food-handling practices at this location. I will also be taking this matter further through the appropriate channels.
This was an unacceptable experience, and as a paying customer, I expect to be treated with basic courtesy and to receive food that is safe and fit for consumption.
AM
Abin Mathew
Jul 22, 2026
Absolutely horrific customer service from the overnight staff member. I arrived at 2:55 AM to pick up an order, and the employee was dismissive, and incredibly rude. When I politely asked about my order status, he ignored me, and snapped at me. He then informed me my order was going to be 15 minutes late. When I said I couldn't wait that long and needed to cancel, he refused to help and went back to ignoring me. I had to leave empty-handed. Completely unacceptable behavior for any business.
PS
Parwinder Singh
Jul 20, 2026
As an Uber driver, I had a very disappointing experience at this Subway location.
I arrived to pick up an order and was told it would take 15–20 minutes. I waited around 10–15 minutes, then went back inside to check on the order. Instead of giving me an update, the employee just kept saying, "It will take time," and mentioned they were working on a previous customer's order. I understand that orders are prepared in sequence, but that doesn't excuse poor communication.
When I politely asked for a rough estimate of how much longer it would take, I still didn't get a clear answer—just "it will take time" again. Eventually, I had no choice but to cancel the order.
As an Uber driver, time is money. I drove to the restaurant, used my fuel, and wasted valuable time for nothing. A simple, honest estimate would have allowed me to decide whether to wait or cancel earlier.
The lack of communication and respect for delivery drivers was frustrating. Even if I had been a regular customer, I would have been very disappointed with this level of service.
SS
Shivali Sharma
Jul 12, 2026
I had a very disappointing experience at this Subway. The employee was rude, unprofessional, and showed no respect for customers. Not only did he speak to me in a disrespectful manner, but he also made my order incorrectly. When I politely pointed out the mistake, he was dismissive instead of trying to fix it. Good customer service and basic courtesy are expected, especially when handling customer orders. I hope the management addresses this issue and provides better training to prevent similar experiences for others.