Subway

Avis

• RR

  Ruby Ana Ramirez

  Jul 28, 2026
  1.0
  **Horrible Customer Service Experience** I’m extremely disappointed with the customer service I received during my recent visit. . I’ve been here before and normally the service is quite good, which made this experience even more frustrating and disappointing While I was placing my order, another customer came up and one of the other staff members began taking that customer’s order from a different area, even though the customer was standing directly beside me and the order was supposed to be taken on the other side. This created unnecessary confusion and made it difficult for the staff member serving me to hear what I was ordering. There was already a language barrier, so I had to repeatedly repeat my order. At the same time, the staff were talking amongst themselves in their own language. have absolutely no issue with staff speaking their own language, but it was very obvious that they were distracted and not paying attention to the customers they were supposed to be serving. Almost at the end of my order, I was asked whether it was for takeout, and I said yes. Normally, the staff would bag and pack the order for the customer. Instead, the same staff member essentially tossed the bag toward me, expecting me to pack the order myself. I was willing to do that, but then she started piling other customers’ sandwiches together with my order. I had no idea which sandwiches belonged to me and which belonged to other customers. At that point, I stopped and said, **“Stop. You need to provide the service and pack the items. You keep piling all the sandwiches together, and I don’t know which ones are mine. ** Once again, rather than paying attention to the customer they were serving, the staff continued talking amongst themselves. At this point, I had enough. The entire interaction was rude, dismissive, and extremely unprofessional. I then asked for the staff member’s name because I wanted to report the experience to management. She refused to provide her name and continued to be rude. None of the staff would identify themselves. Because they refused to provide a name, I took a photo so that management could identify who was working at the time. What is most disappointing is that **there was absolutely no apology, no acknowledgment of the poor service, and no attempt whatsoever to make the situation right. There was simply no customer service provided. It’s so disappointing. I’m not complaining about having to wait, nor am I complaining about the food itself. My concern is the **complete lack of basic customer service, professionalism, attention, courtesy, and respect.** Customers should not have to repeatedly explain their order, pack their own food while staff are supposed to be serving them, or try to figure out which food belongs to them because staff are distracted and piling multiple customers’ orders together. This location is normally pretty good, which is why this particular experience was so disappointing. However, the staff member working that day clearly could not have cared less about providing proper customer service, and that is unacceptable. So my question to management is: **What are you going to do to address this and fix it?** What steps will you take with the staff involved to ensure that customers are treated with basic courtesy, attention, professionalism, and respect? I would appreciate an explanation as to why the customer service was handled this way, why there was no apology or attempt to correct the situation, and most importantly, what you are going to do to make sure this does not happen again? I know this a franchise store but there has to be some consequences as to why you have staff working in that manner? I will gladly provide my information, once you reach out to me. Head office will also be notified of this horrible experience.
• ND

  Natasha Demianiw

  Jul 28, 2026
  5.0
  Great easy tasty lunch. Wonderful service
• VK

  Vishaldeep Khehra

  Jul 18, 2026
  5.0
  Customer service was awesome. I really enjoy coming to this restaurant. Bindu has been really helpful in choosing the menu. Also, she is very polite. Do come to this franchise.
• AS

  Arsh Sandhu

  Jul 18, 2026
  5.0
  Thanks to bindu, very friendly.
• HS

  Hussan Sandhu

  Jul 18, 2026
  5.0
  W service by bindu di 🙏