Subway

Avis

• PB

  Pelin Bayrakdar

  3 days ago
  1.0
  I gave this location many chances despite the lack of communication skills and professionalism with different reasons but tonight was the final experience that made me decide I will not be returning and share this in google. I fly every other week, and unfortunately, there aren’t many food options at the airport. I believe this location knows that, which makes the level of service even more disappointing. Around 5 p.m., they were already out of steak. Three people, including myself, asked for steak, and the response was simply, “Get chicken, no steak.” I ended up ordering foot long chicken with guacamole. I then wanted to use a gift card from my Subway app. The staff told me, “We are a restaurant; we don’t deal with the app.” I explained that it was the Subway app and that I had a gift card I wanted to use. They asked me to show the QR code, tried it once, and then told me the gift card was invalid. An “invalid gift card” on the Subway app? Seriously? I paid with Mastercard instead. Then I had to remind the staff THREE separate times that I needed a paper bag and a receipt. At that point, I honestly wondered how many basic requests a customer has to make before they are simply acknowledged. What makes this particularly frustrating is that none of these issues are complicated. Being polite, communicating properly, acknowledging customers, and completing a basic order correctly are the bare minimum in customer service. This location clearly needs serious staff training and better management. After repeatedly giving this place the benefit of the doubt, I have reached my limit.
• MM

  Mike Mccuaig

  5 days ago
  1.0
  This subway is the worst place to go for customer service in the airport because they don’t understand English very well and they can’t even tell you what time debit machine started updating and it’s 12:30am and they only take cash because their debit machine is updating then they start cleaning at 1:30am and when I asked them what time the debit machine started updating the lady couldn’t tell me and she said she doesn’t understand me I even did the sign language for time and she still couldn’t understand me how can people come to a place that doesn’t understand the customer and doesn’t have a sign that says that the system updates at a certain time and they clean at a certain time that could help people employees should understand the customer because being in customer service is about understanding and providing service to the customer
• HG

  hansini gunawardena

  Sep 23, 2026
  5.0
  Quick, fresh, and delicious! Great service and a tasty meal. Always a convenient choice when you’re craving a good sub!
• HA

  Hedy Anvari

  Sep 22, 2026
  5.0
  I have a great experience with this subway EVERY TIME I fly from Pearson. This time I noticed the managers name Jot. Her and her team are doing a really good job. Really appreciate the care and attention.
• AD

  Aaron D'souza

  Sep 22, 2026
  5.0
  Staff are polite and quick. Food was decent (Usual Subway standard)!! It's located between Exits A & B at the Arrivals Terminal 3 (Landside).