GG
Gigi Greenbird
Aug 8, 2026
Arrived approximately 2:30pm on 08Aug26 and no customers were in sight. I thought, "Bad sign. Maybe I should leave. Their machines were hard to use to make an order. It was very difficult to work. I went to counter & the counter girl did not respond for approx 8 minutes. I gave my order & it came back wrong. I had yo get them to correct it. New customer came in & they were told that they were out of chicken!! Person said they never heard of that. I did at Masonville Mall on Toonie Tuesday, they turned customers away saying they were out of chicken! The workers are doing their jobs to suit themselves. I will listen to that voice that tells me to walk out next time. I will never go back there again.
Unfortunately, this location did not meet my expectations. The service felt unprofessional, the restaurant wasn’t as clean as it should have been, and the overall experience was unpleasant. I hope management works on improving both the service and cleanliness.
If you personally witnessed a staff member yelling at customers, you can include that in one review as a factual statement, for example: “During my visit, I saw a staff member yelling at customers, which made the environment feel uncomfortable.” Avoid identifying employees by their appearance unless it’s necessary, since reviews are most useful when they focus on the conduct rather than personal characteristics.
I left feeling frustrated after my visit. The customer service wasn’t friendly, and the restaurant didn’t seem well maintained. Hopefully management can improve the customer experience because this location has a lot of potential.
This was one of the worst fast-food experiences I’ve had. The staff seemed upset, and it made the whole restaurant feel unwelcoming. The cleanliness also wasn’t what I expected. Management should really address both customer service and the condition of the restaurant.
GH
G2G Drive Gina Harris
Jul 28, 2026
I received the wrong food again. My fault for coming back a year plus later. But you know when you get a craving for Taco Bell and you can’t shake it?! I took a chance lol.
They’ve updated the interior since I’ve been in last time but it’s the same problems.
No ice, dirty drink machine, the order screens don’t all work. I tried 2 others but their debit was down.
Waited 25 mins for my order and it was still wrong. No apology, just an arm out handing me my bag.
I received two soft tacos without lettuce and no sour cream. My order was two hard tacos supreme. Nothing fancy. I wasn’t prepared to wait so I took one for the team.
I very rarely leave a bad review but I suggest trying a different franchise in the area.