Mucho Burrito Fresh Mexican Grill

Avis

• BG

  Britta Maryel Gregory

  Aug 14, 2026
  1.0
  0 stars for this experience 😠 I won’t be coming back to this location! I placed an order through your website and arrived at the scheduled pickup time, but my order was not ready. I waited approximately 25 minutes, and during that time I asked twice about my order. The employee at the counter responded rudely, saying “We are crazily busy” and “There are only two of us.” I then learned that walk-in customers were being prioritized over online orders, even though I had already paid and ordered ahead. After waiting 35 minutes (they served all the other customers including the ones that came after me), I was finally told that there was no chicken available(it’s been out of stock since yesterday apparently), and that they had only just started preparing my order. The girl offered me alternatives like beef/pork but I don’t eat those meats. When I asked to cancel my order, I was told the staff could not process cancellations because they did not have backend access, and I was instructed to call customer service. Unfortunately, the customer service number was out of service. It was only after my dad insisted on a resolution that the other employee phoned the manager, and I was offered a gift card as a form of refund. Meanwhile, the other employee avoided the situation by going to the back instead of helping resolve the issue. Suggestions for improvement: 1)Improve the online ordering system so pickup times are realistic and sold out items are reflected online 2) Train staff about respectful customer service and effective problem-solving. 3) Schedule adequate staffing, especially during busy periods. 4) Implement a better store inventory management system so staff know what is out of stock ahead of time and can notify the manager to replenish items before they run out, especially during promotions and busy Friday evenings. This experience was frustrating not because the restaurant was busy, but because of the lack of communication, poor service, and the failure of the online ordering process.
• SV

  Stuti Vashishtha

  Jul 28, 2026
  1.0
  Such a terrible customer service, this one particular employee who wears glasses is so rude. I left the store because of her. Please teach her some manners.
• DP

  Dragon princess K (Dragon Princess)

  Jul 24, 2026
  4.0
  The foods is good but super hot not much air conditioner 🥵🥵🥵👉🏻👈🏻🥶🥶want to be cold and cooling down
• RS

  Rachael Boag [Staff]

  Jul 19, 2026
  1.0
  Not friendly staff… no vegan options but mushrooms. “$2 extra charge for protein” on top of the menu prices stated, which was nowhere.. and no vegan cheese available. Will not be returning!
• GC

  Gatik Chopra

  Jun 7, 2026
  1.0
  I thought that this place would be good but I was very wrong right as I come in the workers give me a weird look and they were rude and when I started to order they tell me that every taco mind you it’s a meal it is extra for each I topping very bad and never coming here again