Taco Bell

Avis

• MK

  Mimi Kypreos

  2 days ago
  1.0
  Who is in charge of hiring and training because this is the worst fast food service in town… I don’t get fast food often but Taco Bell is my favourite cheat-day snack and they mess up my order almost every time and I don’t realize until I get home to eat it. TRAIN YOUR STAFF BETTER PLEASE. Zero sauce in my sad quesadilla.
• AG

  Ashish “AJ” Gandhi

  Aug 6, 2026
  1.0
  They have yet to get my orders through Uber Eats right - every single time items are missing even though it's listed right on the receipt which is attached to the outside of the bag by the Taco Bell employee.. you can understand how incredible frustrating this is when your kids don't receive what they wanted and I have to pivot and find a different solution for them when they are already so hungry. Never again.
• TB

  Taii baby

  Aug 3, 2026
  1.0
  This Taco Bell location is a nightmare at night. Wait time is 1 hour on average. Management only has 1 employee working this shift and it is completely ridiculous!!!! The worker is always so kind and does the best he can I’m trying to figure out how in hell he is managing all this alone or even how he would be able to take a break. Totally unfair! This location is always busy so I can not understand why management choses to not hire more employees for the night shift it’s very terrible. DO BETTER!
• OS

  Oliver Sharon

  Aug 3, 2026
  1.0
  How on earth is it that you have just 1 employee working the entire night/early morning shift just 1 guy handling multiple orders. His such a great guy and would appreciate if someone else helped him out with the am shifts please look into this TACO BELL.
• TB

  T B

  Jul 20, 2026
  1.0
  I visited the Queensway location today and was very disappointed with both the customer service and how my request was handled. I ordered a Fry Supreme and one hard-shell taco. I politely asked if the lettuce could be substituted with tomato. This wasn’t an extra topping or additional protein—it was simply a substitution. I’ve made this exact request before at the same location without any issues, including just a few days ago when the evening manager accommodated it ( Saturday night ) . Today, however, the cashier immediately argued with me and insisted it couldn’t be done unless I paid an extra charge. I explained that I avoid lettuce because I have a sensitive stomach and gastrointestinal issues, and with the recent lettuce recalls in both Canada and the U.S., I prefer not to eat it. Despite explaining my concerns, the manager also refused to make the substitution and stated there were “absolutely no substitutions.” As a result, I ended up paying for food that wasn’t made the way I requested. My taco ended up containing only the protein and cheese, and with the fries supreme it totaled 9$ the experience left me feeling unheard and dismissed. What disappointed me most wasn’t the refusal itself—it was the lack of empathy and professionalism. The cashier was argumentative, and the manager didn’t make any effort to listen or offer an alternative solution. Customer service should involve treating people with respect, especially when they have dietary concerns, and as a former restaurant employee myself and previous managers of restaurant I was beyond disappointed with the way I was treated and the hospitality from the staff was alarming , I hope this location provides additional customer service training for its staff and empowers managers to handle reasonable requests more professionally. Based on this experience, I will think twice before returning to this location.