Subway

Avis

• AW

  Alex Wong

  5 days ago
  5.0
  Jass was excellent at serving my family’s needs. We had subway for dinner and with a big smile and courteous manner, she made everyone’s order they way they liked! Five stars!
• ID

  IQBAL DEOL

  Sep 27, 2026
  1.0
  🚨🚨🚨🚨🚨 I honestly have never seen such a terrible Subway store. The staff here are extremely rude and unprofessional. Today, I placed three orders from this location. I was told that they would call me to confirm the order, but I never received any call. My pickup time was 6:10 PM, and I arrived at 6:11 PM—just one minute after the pickup time. The staff member told me that my order was not ready and said they had tried calling me. I showed her my call log and told her that I had received no call at all. She still insisted that she had called me twice. I had the order confirmation right in front of me and was standing there ready to confirm everything, but she kept saying that they still needed to call me. They tried calling again, and once again, I received no call. Then she told me it would take another 20 minutes to prepare my order. I explained that I had driven from Milton and could not wait another 20 minutes, especially when my order had been placed earlier and they were already preparing orders for customers who had come after me. My order had apparently not even been started. I asked for a refund, and even then I felt like I was being ignored. Eventually, she agreed to refund the order, but I still had to wait for the refund to be processed. I then asked for the manager’s contact information. She refused to give me a number and told me to come back to the store if I wanted to speak to the manager. I am not going to waste my time coming back again just to find someone who can address a basic customer-service complaint. This is actually the third bad experience I have had with this store. The last time, I ordered a sub and specifically told the sandwich maker to cut my sandwich in three pieces but he ignored me and make two pieces. When I asked again, owner and staff laughed and said we made two pieces and you cannot make changes onec the order placed. I clearly mentioned in instructions about everything. On same day, I asked to make some changes as there was no option online to do so. Then I was told by that owner you cannot do anything even though I was ready to pay the difference for the additional items anyway. I really had terrible experience with this location. There was another extremely serious issue as well. My parents are vegetarian, and we ordered veggie subs from this location. Because of the staff’s carelessness, a piece of non-vegetarian food was found in their subs. This is completely unacceptable, especially when customers clearly specify that they are ordering vegetarian food. The staff’s attitude, communication and customer service at this location are extremely disappointing. Even when I tried to address the issue and asked to speak to a manager, I was not given any proper way to contact one. Based on my repeated experiences, I would strongly recommend that customers think twice before ordering from this location. I personally will be avoiding this store in the future. After there rude behaviour I went to another location of subway and did same order. When I went there to pick I simply asked girl you didn’t confirm my order as I did that online. She said we don’t need to confirm because customers placed order and paid that means customers knows what he/she is getting. If they need anything extra they have pay the difference. But at this location 0 manners, 0 customer service. Can be expected from staff sometimes because they are tired but from manager or owner is unexpected. They really need to learn some basics. 🚨🚨🚨🚨🚨
• NS

  Navi Sharma

  Sep 22, 2026
  1.0
  Just 1 star because i can’t do zero.. Worst experience ever. Last time i show digital coupon girl told me that we accept only physical coupon yesterday i went with physical she told me this is not valid its is not written that it is valid in our store but is there anything written it is not valid that particular locations.????? it was written valid in ON and other states..👎
• AK

  Alexander Kim

  Sep 16, 2026
  2.0
  Food is fine but had a bad encounter with the person making my food. Ordered sub online with discount code then needed to provide phone number when I got there. Said cell number and they said they have to cancel my order because it was my home phone number listed. Even though I showed my contact card with my home phone number on it they forced me to cancel. Terrible service even though I ordered essentially right in front of them. Would probably avoid this location or eat at the plethora of other options nearby
• TF

  Tera noty Farwahaa

  Sep 14, 2026
  1.0
  Very disappointing experience during the night shift. I asked the staff member if I could use the washroom, but the night-shift worker refused to allow me to use it. I understand there may be store policies, but the way the situation was handled was not customer-friendly. Very poor experience and customer service.